Eren Orucoglu
Toongabbie
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Restaurant Manager
Criniti's
01.2023 - Current
- Analyzed daily sales figures and developed strategies to increase sales.
- Developed and implemented strategies to improve revenue and profitability.
- Designed and implemented strategies to reduce costs and waste.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Waiter
Alex&Co
03.2022 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Crew Trainer
McDonald's
10.2020 - 03.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
Certificate IV - Cyber Security
TAFE
Blacktown, NSW06.2024
Skills
- Interpersonal and Written Communication
- Team Leadership
- Critical Thinking
- Reliable and Responsible
- Conflict Resolution
- Coaching and Mentoring
- Problem-Solving
- Food and Beverage Knowledge
- Customer Assistance
- Schedule Coordination
- Opening and Closing Procedures
- Money Handling
Timeline
Assistant Restaurant Manager
Criniti's
01.2023 - Current
Waiter
Alex&Co
03.2022 - 01.2023
Crew Trainer
McDonald's
10.2020 - 03.2022
Certificate IV - Cyber Security
TAFE
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