Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eren Sahinbas

Point Cook,VIC

Summary

A proven leader and effective Crew Trainer at McDonald's Laverton, I enhanced team performance and reduced turnover by implementing targeted employee training programs. Skilled in customer service and safe food handling, I mentored over 50 personnel, significantly improving service quality and operational efficiency. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's Laverton
08.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Tailored instructional methods according to individual learning styles, maximizing comprehension and retention rates among trainees.
  • Streamlined the onboarding process for new employees, resulting in a more efficient integration into the team.
  • Delivered web-based, self-directed learning materials.
  • Trained and mentored 50+ new personnel hired to fulfill various roles.

Cafe Barista

McDonald's Laverton
07.2022 - Current
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
  • Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
  • Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.

Crew Member

McDonald's Laverton
07.2022 - 08.2023
  • Worked front counter, drive-thru, and the kitchen.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Stocked shelves to organize aisles in assigned department.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.

Education

High School Diploma -

Homestead Secondly College
Point Cook, VIC
11.2025

Skills

  • Customer Service
  • Employee Training
  • Cash Handling
  • Team Leadership
  • Workplace Safety
  • Safe Food Handling
  • Coaching and Mentoring
  • POS Systems

Certification

RSA - working with Alcohol

Working with Children Check

Timeline

Crew Trainer

McDonald's Laverton
08.2023 - Current

Cafe Barista

McDonald's Laverton
07.2022 - Current

Crew Member

McDonald's Laverton
07.2022 - 08.2023

High School Diploma -

Homestead Secondly College

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Eren Sahinbas