Erena Moffat
Brisbane,QLD
Summary
Dynamic restaurant supervisor excelling in customer service and team coordination. Strong leadership in staff training and problem-solving, ensuring exceptional dining experiences and fostering customer loyalty.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Full Time Restaurant Supervisor
Sushi Train Burpengary
Brisbane, QLD
10.2024 - 10.2026
- Supervised daily restaurant operations to ensure exceptional customer service and satisfaction.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Trained and mentored new staff on food safety protocols and service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Managed inventory levels, ordering supplies to maintain optimal stock for menu items.
- Resolved customer complaints promptly, enhancing the dining experience and fostering loyalty.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced team performance with regular evaluations and constructive feedback.
Restaurant Head Waitress
Peemai Thai Northlakes
Brisbane, QLD
08.2022 - 11.2024
- Developed and implemented strategies to enhance customer experience during peak hours.
- Supervised daily operations of dining area, ensuring efficient service and guest satisfaction.
- Coordinated communication between kitchen and front-of-house to optimize order accuracy.
- Trained and mentored new staff on service standards and menu offerings.
- Managed inventory levels, ordering supplies to maintain optimal stock for service needs.
- Collaborated with management on special events, enhancing restaurant visibility in the community.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
Junior Staff Manager and All Rounder
Oh My Sushi Kallangur
Brisbane, QLD
01.2020 - 07.2022
- Trained and mentored staff, fostering a collaborative team environment.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- operating both FOH and kitchen simultaneously efficiently independently.
- resolved customer complaints efficiently
FOH Team Member
Prik Thai Burpengary
Brisbane, QLD
02.2019 - 01.2020
- Delivered exceptional customer service, ensuring positive dining experiences for all patrons.
- Collaborated with kitchen staff to guarantee timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Assisted in developing promotional strategies that increased customer engagement and repeat visits.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
High School Diploma -
Y Schools Queensland- Moreton Bay Senior
Mango Hill, QLD11.2024
Skills
- Dining Operations
- Customer service
- Inventory management
- Staff development
- Team coordination
Certification
- Diploma of hospitality, - Swiss institutes of Melbourne (2026)
- RSA- responsible service of alcohol
Languages
Japanese
Professional Working
Timeline
Full Time Restaurant Supervisor
Sushi Train Burpengary
10.2024 - 10.2026
Restaurant Head Waitress
Peemai Thai Northlakes
08.2022 - 11.2024
Junior Staff Manager and All Rounder
Oh My Sushi Kallangur
01.2020 - 07.2022
FOH Team Member
Prik Thai Burpengary
02.2019 - 01.2020
High School Diploma -
Y Schools Queensland- Moreton Bay Senior