Olivia De Cata
Seaford,VIC
Summary
A resourceful and dedicated university student with experience in operations, retail, and reception. Strong analytical and organisational abilities with a proven commitment to delivering exceptional customer service. A well-rounded and professional team player focused on continuous learning and growth. Equipped with a diverse skill set that fosters positive team dynamics and enhances overall customer satisfaction. Eager to apply my experience and dedication to a dynamic organisation where I can contribute meaningfully while further developing my skills
Overview
6
6
years of professional experience
Work History
Operations Assistant
Puras
11.2024 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Supported daily operations by organising office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
Retail Sales Associate
Midas Shoes
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Utilised product knowledge to make recommendations, tailoring suggestions to customer needs.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Retail Sales Associate
David Jones
11.2020 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Fostered positive shopping environment, greeting customers warmly and providing personalised assistance.
- Utilised POS systems efficiently, minimizing errors and expediting customer transactions.
Receptionist Administrator
Beach Box Physiotherapy
04.2019 - 01.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Science - Physiology
Flinders Christian Community College
Carrum Downs, VIC05-2025
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- Analytical thinking
- Teamwork orientation
Timeline
Operations Assistant
Puras
11.2024 - Current
Retail Sales Associate
Midas Shoes
09.2023 - Current
Retail Sales Associate
David Jones
11.2020 - 09.2023
Receptionist Administrator
Beach Box Physiotherapy
04.2019 - 01.2021
Bachelor of Science - Physiology
Flinders Christian Community College
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