Summary
Overview
Work History
Education
Skills
Training
Hobbies and Interests
Languages
References
Timeline
Generic

Erfan Rahimy

Corio,Australia

Summary

Dynamic professional with extensive experience at Westpac, excelling in customer service and financial advisement. Proven ability to enhance team collaboration and drive sales, recognised as a top performer. Fluent in Persian and Dari, I prioritise client needs while maintaining compliance and fostering positive relationships. Committed to achieving operational excellence and customer satisfaction. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

9
9
years of professional experience

Work History

Personal Banker

Westpac
Waurn Ponds
05.2023 - Current
  • Educated clients about banking products and services tailored to their needs.
  • Collaborated with team members to enhance customer service experiences.
  • Maintained up-to-date knowledge of banking regulations and compliance standards.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained position of trust and responsibility by keeping customer business confidential.

Crowd Controller / Unarmed Guard

S&D Security
04.2022 - Current
  • Creating a safe environment for the patrons and staff members at multiple venues around Geelong, and several festivals around Victoria.
  • Provide supervision, and help other securities with their positions, guiding them throughout the shift.
  • Keeping a safe environment for the patrons, as well as the staff members.
  • Monitored crowd behaviour to ensure safety and compliance with regulations.

Forklift Operator

Ghanda Warehouse
East Geelong , VIC
01.2020 - Current
  • Picking and packing orders, organizing the shipments to a variety of stores, and a licensed, experienced forklift driver and heavy rigid license holder.
  • Careful picker with extensive knowledge of cloth packing and shipment procedures.
  • Meticulous and dedicated to best-in-class quality and service.
  • Communicate effectively with participants and their representatives to explain the reasons for decisions and the available options.
  • Proven history of success in friendly environments, and fast-paced workplaces.
  • Replantation of the warehouse and organizing stock for pickers.
  • Operated forklifts to move materials and products within the warehouse area.

Multicultural Educational Aid/ Learning Inclusion

North Geelong Secondary College
North Geelong , VIC
08.2022 - 08.2024
  • Providing assistance to students with language barriers and disabilities.
  • Provide supervision, help students with their studies, and teach them how to build up their social skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Team Leader/Crew Coach

Corio McDonald’s
Corio
04.2016 - 04.2021
  • Directed team efforts to meet operational goals through effective supervision and task allocation.
  • Provided leadership to achieve superior outcomes aligned with organizational requirements.
  • Cultivated high-performance teams as an energetic Kitchen Manager, emphasizing responsibility and dedication.
  • Assisted participants in identifying goals and aspirations through comprehensive information support.
  • Conducted quality reviews to ensure compliance with internal assurance standards and improvement initiatives.
  • Resolved escalated matters efficiently, ensuring optimal outcomes within minimal timeframes.
  • Managed staff in accordance with McDonald’s guidelines to maintain consistency in operations.
  • Supported team members in obtaining plan approvals to facilitate workflow.

Assistant Store Manager

7-Eleven
Armstrong Creek
11.2018 - 09.2020
  • Assisted management in store organization and operational enhancements.
  • Facilitated team members' goal identification and personal development.
  • Cultivated strong customer relationships to drive product promotion.
  • Conducted thorough plan reviews for continuous improvement.
  • Led team in manager's absence, maintaining productivity and morale.
  • Achieved recognition as top promotional salesperson multiple times within stores.
  • Secured title of highest promotional salesperson in district.

Education

Bachelor of Commerce - Accounting And Finance

Deakin University
08-2024

High School Diploma -

North Geelong Secondary College
01.2018

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Effective communication
  • Positive attitude
  • Financial advisement
  • Branch operations
  • Wealth management
  • Persian and Dari fluency
  • Task prioritization

Training

  • Effective Employer Engagement, 01/01/16, Current
  • Managing Multiple Teams/ goals, 01/01/16, Current
  • Reverse Marketing Workshop, 01/01/16, Current

Hobbies and Interests

  • Reading
  • Committee member of ISG (Islamic Society of Geelong)
  • Vice President of the Geelong Afghan Community
  • Former treasurer at the Victorian Afghan Student Association, 2021/2022

Languages

Persian
Native/ Bilingual
Dari
Native/ Bilingual
Hazaragi
Professional

References

Dominic Rudd

Chief Financial Officer, 

Ghanda Clothing, 80 Barwon Terrace, South Geelong, VIC 3220

0408 034 181

drudd@ghanda.com

Timeline

Personal Banker

Westpac
05.2023 - Current

Multicultural Educational Aid/ Learning Inclusion

North Geelong Secondary College
08.2022 - 08.2024

Crowd Controller / Unarmed Guard

S&D Security
04.2022 - Current

Forklift Operator

Ghanda Warehouse
01.2020 - Current

Assistant Store Manager

7-Eleven
11.2018 - 09.2020

Team Leader/Crew Coach

Corio McDonald’s
04.2016 - 04.2021

Bachelor of Commerce - Accounting And Finance

Deakin University

High School Diploma -

North Geelong Secondary College

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