Alisha Harris

General Administrative Duties

· Ensuring accurate record-keeping, diligently updating the relevant records with client details (employer and employees).

· Ensuring consistent follow-ups for relevant documents, to-be-signed agreements, and outstanding enquiries.

· Managing delivery of stationary and office supplies to ensure the workflow of lawyers and other office staff was not disrupted.

· Handling incoming calls professionally, directing inquiries to appropriate personnel, or making the necessary arrangements for a new consultation.

· Keeping record of current and outstanding enquiries

· Maintenance of ongoing matters hard files and electronic copies kept up to date, emails renamed and saved to the correct matter, attachments extracted and saved using the correct naming convention

Court Preparation

· Organising and coordinating the printing and delivery of court books

· The in-person filing of appeals or applications that exceed capacity for digital filing

- The confirmation of attendee details for upcoming court appearances

· The coordination of meetings with Barristers, Clients, Solicitors and Interpreters (if applicable) ahead of court appearances, filing dates, or in general

Accounts

· Assisting with invoicing and receipting clients

· Management of Cost Agreements for clients

· Assisting with providing updated fee estimates to clients

· Assisting with compilation of Trust Authorities (hard copies) for yearly review undertaken by the Queensland Law Society

Client Engagement

· Management of new enquiries and client onboarding

Client General

· Scheduling appointments with clients upon request of client or lawyers

· Providing clients with matter updates

· Checking in with clients in preparation for upcoming court dates/ appearances, to ensure they are aware of their attendance and requirements

Calendar Management

· Court Dates and key client dates added to the relevant solicitor’s calendar and court reminder diary (e.g. filing dates, WP offer dates etc)

· Reminding solicitors of upcoming appointments

Email management

· Saving emails inbox/outbox to the relevant matter

Insurance

· Undertaking the bi-monthly Lexon Enhanced Management Review (EMR) for practicing solicitors

• Supported sales, line, and kitchen staff in order to provide the best guest experience and encourage returning customers
• Worked with crew successfully on record sales days as the closing Shift Leader
• Resolved conflicts between employees to maintain positive and productive work environments
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
• Took corrective action when faced with exterior issues effecting the restaurant and its staff including, but not limited to, delivery service provider issues, technical issues involving the GYG app, and product supplier issues

• Regularly interacting with customers
• Taking orders and processing payments
• Training new staff members/cross training on select areas of the restaurant
• Preparing food and drinks
• Managing delivery and mobile orders.
• Assembling orders and packaging take-out and delivery
• Multitasking in a busy and high stress environment
• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself

• Processed orders and sent to kitchen employees for preparation
• Maintained order efficiency and accuracy through clear communication with kitchen staff
• Bussed and reset tables to keep dining room and work areas clean
• Assisted in select areas of the restaurant when needed