Eri Stepani
Perth,WA
Summary
Dynamic and adaptable with a background in customer service and adventure tourism, notably with Be Borneo. Excelled in creating memorable experiences through route planning and environmental awareness. Demonstrated exceptional problem-solving and adaptability, enhancing customer loyalty and operational efficiency. Skilled in outdoor leadership and time management, consistently achieving.
Demonstrates communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Adventure Tour Guide
Be Borneo
02.2021 - 03.2023
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Developed a strong knowledge of local flora, fauna, and history to enrich each tour with informative and engaging commentary.
- Guided groups of up to Number people on scheduled tours.
Customer Service Representative
Bank Danamon
01.2019 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Part Time Kitchen Hand
Ory’s Kitchen
02.2018 - 12.2018
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Part Time Store Employee
Nia Audina
01.2014 - 03.2015
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor Of Education - Education
University of Palangka Raya
Indonesia04.2019
Skills
- Outdoor leadership
- Route planning
- Environmental awareness
- Problem-solving
- Time management
- Adaptability and flexibility
Timeline
Adventure Tour Guide
Be Borneo
02.2021 - 03.2023
Customer Service Representative
Bank Danamon
01.2019 - 01.2021
Part Time Kitchen Hand
Ory’s Kitchen
02.2018 - 12.2018
Part Time Store Employee
Nia Audina
01.2014 - 03.2015
Bachelor Of Education - Education
University of Palangka Raya
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