Eric Bain
Capalaba,QLD
Summary
Qualified Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner Manager
Choice Promotions
09.2002 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded business into new mark.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with customers and suppliers through account development.
Support Worker
Rembrandt Living
02.2023 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted with meal preparation
- Medication prompt
- Shopping (with and without client)
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Documented client progress and activities in accordance with agency policies and procedures.
- General cleaning, including mopping, vacuuming, dusting and other light cleaning duties.
Sales Engineer
Emailair
02.1993 - 09.2002
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
Education
Whyalla High School
Whyalla, SAApprentice Refrigeration Mechanic
BHP Whyalla SACert III Individual Care (Ageing)
TAFE SA
Victor Harbor, SA02-2025
Skills
- Relationship building
- Verbal and written communication
- Emotional support
- Health and safety awareness
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Behavioural support
- Meal preparation
- Transportation assistance
- Professional boundaries
- Cultural sensitivity
- Clean driving record
- Attention to detail
- Empathy and patience
- Documentation
- Documentation and reporting
- Crisis management
- Risk management
- Client assessment
- Mental health assistance
- First aid and CPR
- Personal errands
- Personal care assistance
- Experienced with dementia patients
- Basic caregiving
- Housekeeping and laundry
- Excellent communication
- Time management
- Patient support
- Written communication
- Emergency response training
- Case documentation
- Analytical thinking
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Professionalism
Certification
Cert III Individual Care (Ageing)
CPR
Provide First Aid
Languages
English
Interests
- Music
- I like working with my hands and fixing things
- Gardening
- Strategy Games
- Play golf and bowls
- Reading
- Cooking
Timeline
Support Worker
Rembrandt Living
02.2023 - 02.2025
Owner Manager
Choice Promotions
09.2002 - Current
Sales Engineer
Emailair
02.1993 - 09.2002
Whyalla High School
Apprentice Refrigeration Mechanic
Cert III Individual Care (Ageing)
TAFE SA
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