Eric Doorey
South Pambula,NSW
Summary
Dynamic and results-driven professional with a strong background in customer service and logistics, honed at Woolworths Supermarket. Proven ability to enhance customer satisfaction through effective team collaboration and time management. Skilled in furniture relocation and materials handling, consistently achieving timely deliveries while maintaining a positive attitude in fast-paced environments.
Experienced logistics professional prepared for this role with strong skills in safely handling and transporting items. Focused on team collaboration and achieving results, adapting to changing needs with reliability. Known for physical stamina, problem-solving, and excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Removalist
Allmoves
10.2024 - Current
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise with extreme care & respect.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- local & intestate travel.
Delivery Driver
RMC Freighters Bega
11.2022 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Manager
Woolworths Supermarket
10.2020 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Mt Austin High
12-1992
Skills
- Time management
- Effective Team Collaboration
- Physical fitness
- Strong communication skills
- Furniture Relocation
- Adaptable and flexible
- Materials Handling Expertise
- Physical Strength Proficiency
Certification
- Pallet Jack Certification – Various Providers.
- First Aid, CPR, AED Certification - Red cross
- NSW Drivers licence
Languages
English
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Gardening
- Camping
- Embracing outdoor adventures such as gold panning, hiking and fishing
Timeline
Removalist
Allmoves
10.2024 - Current
Delivery Driver
RMC Freighters Bega
11.2022 - 10.2024
Customer Service Manager
Woolworths Supermarket
10.2020 - 10.2022
High School Diploma -
Mt Austin High
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