- Auto Repair/Restoration
- Watching Movies and TV Shows
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Road Trips
- Motorsport (all kinds from local events to national Headline events)
Eric Egmanis
Stanthorpe
Summary
Dynamic professional with experience as a Console Operator at Ampol, excelling in customer service and security monitoring. Proven ability to troubleshoot and optimize equipment functionality while training new staff. Strong decision-making and critical thinking skills enhance operational efficiency and team collaboration, ensuring seamless transitions and high-quality service delivery.
Overview
25
25
years of professional experience
Work History
Console Operator, Customer Service Assistant
Ampol
01.2005 - Current
- Operated console systems to monitor and control equipment functions.
- Assisted in troubleshooting issues to maintain operational efficiency.
- Learned safety protocols and adhered to best practices for equipment operation.
- Supported team by documenting workflow processes and system performance.
- Collaborated with colleagues to ensure timely response to operational challenges.
- Maintained accurate logs of operations and incidents for review.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Maintained detailed documentation of all console-related activities, ensuring accurate record-keeping and facilitating efficient knowledge transfer among team members.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Trained new employees on company procedures, products, and best practices in customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Engaged in training sessions to develop understanding of console operations.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Farm Hand
Nicholettes
01.2002 - 12.2004
- Operated farm machinery for planting, cultivating, and harvesting crops.
- Maintained cleanliness of equipment and work areas to promote safety standards.
- Monitored crop growth and reported on soil conditions to optimize yields.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Apprentice Mechanic
Deighton Motors
03.2001 - 10.2001
- Diagnosed and repaired vehicle systems, ensuring optimal functionality and safety.
- Conducted routine maintenance tasks, enhancing vehicle performance and reliability.
- Collaborated with senior mechanics to identify efficient repair strategies and processes.
- Assisted in training new apprentices on tools, techniques, and safety protocols.
- Maintained accurate records of repairs and services performed on vehicles.
- Safely lifted cars to complete repairs.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
Education
High School Diploma -
Stanthorpe State High School
Stanthorpe, QLDNo Degree - Light Automotive
Warwick Tafe
Warwick11-2001
Skills
- Software installation
- CCTV camera monitoring
- Data backup management
- Remote support
- Operating system expertise
- Customer service
Accomplishments
- Achieved several awards and acknowledgement for upselling products to customers
- Outstanding results with Mystery Shoppers
Interests
Timeline
Console Operator, Customer Service Assistant
Ampol
01.2005 - Current
Farm Hand
Nicholettes
01.2002 - 12.2004
Apprentice Mechanic
Deighton Motors
03.2001 - 10.2001
High School Diploma -
Stanthorpe State High School
No Degree - Light Automotive
Warwick Tafe
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