Eric Ignacio
Melbourne
Summary
Dynamic Failure Analysis Engineer with a proven track record at Pepperl+Fuchs Asia Pte. Ltd., excelling in root cause analysis and cross-functional collaboration. Achieved a significant reduction in customer complaints through effective troubleshooting and mentorship. Skilled in developing test plans and enhancing product reliability, driving continuous improvement in engineering processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Failure Analysis Engineer
Pepperl+Fuchs Asia Pte. Ltd.
Singapore
12.2013 - 10.2023
- Analyzed failure modes using root cause analysis techniques to identify product issues.
- Developed and implemented test plans to evaluate product performance under various conditions.
- Collaborated with cross-functional teams to drive improvements in product design and reliability.
- Conducted detailed investigations on returned products, documenting findings for future reference.
- Reduced customer complaints by providing prompt technical support and thorough failure analysis reports.
- Mentored junior engineers in failure analysis methodologies and best practices for troubleshooting.
- Increased efficiency in data collection by automating test processes and streamlining documentation procedures.
Technical Assistant
Pepperl+Fuchs Asia Pte. Ltd.
Singapore
07.2011 - 11.2013
- Coordinated technical support for system installations and troubleshooting.
- Managed documentation and inventory for engineering projects.
- Developed training materials to enhance team knowledge on technical products.
- Streamlined communication between engineering and production teams to improve project timelines.
- Assisted in the development of new product specifications in collaboration with cross-functional teams.
- Logged inventory of functioning systems to maintain user accessibility.
Education
Bachelor of Science - Electrical Engineering
Bulacan State University
Malolos, Bulacan, Philippines04-2010
Skills
- Root cause analysis
- Test plan development
- Product performance evaluation
- Cross-functional collaboration
- Customer complaint resolution
- Mentorship and training
- Quality assurance testing
- Investigation documentation
Certification
- Occupational First Aid Course - SINGAPORE RED CROSS SOCIETY
- Failure mode and effects analysis
Languages
English
Professional Working
Timeline
Failure Analysis Engineer
Pepperl+Fuchs Asia Pte. Ltd.
12.2013 - 10.2023
Technical Assistant
Pepperl+Fuchs Asia Pte. Ltd.
07.2011 - 11.2013
Bachelor of Science - Electrical Engineering
Bulacan State University