Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Jaffres

Hervey Bay 110/230 Pulgul St Urangan,QLD

Summary

Accomplished Director of Operations at WeCU Empower, adept in developing operational strategies that enhance efficiency and customer satisfaction. Proven leader with expertise in staff training and conflict resolution, driving a 20% cost reduction. Skilled in decision making and problem solving, consistently delivering exceptional results through adaptability and effective work delegation.

Overview

20
20
years of professional experience

Work History

Director of Operations

WeCU Empower
hervey bay, qld
02.2019 - 07.2025
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction. Work directly with clients to help them progress and achieve their goals

sole trader

EJ Crepes
Eumundi, QLD
01.2010 - 11.2018
  • Prepared and cooked a variety of crepes to customer specifications.
  • Managed inventory to ensure fresh ingredients and supplies availability.
  • Operated point-of-sale system for efficient order processing and payments.
  • Developed menu items based on seasonal ingredients and customer feedback.
  • Maintained cleanliness and organization of cooking area and equipment.
  • Provided excellent customer service by engaging with clients and taking orders.
  • Trained new staff on food preparation techniques and safety protocols.
  • Developed and implemented business strategies to increase sales revenue.
  • Established systems and processes for efficient workflow within the organization.
  • Organised financial records, including invoices, payments, statements and taxes.
  • Assisted customers in selecting appropriate products or services.
  • Supervised staff members in day-to-day operations of the business.

Chef de Rang

greeck and seafood restaurant
darwin, nt
02.2005 - 03.2008
  • Assisted with menu presentation, highlighting daily specials and seafood selections.
  • Collaborated with kitchen staff to coordinate timely meal delivery to guests.
  • Processed guest orders efficiently using point-of-sale system for accurate billing.
  • Resolved customer complaints quickly by determining the cause of the problem then offering appropriate solutions.
  • Performed opening and closing duties such as restocking supplies, cleaning equipment.
  • Maintained cleanliness of work areas throughout shift, ensuring compliance with health department regulations.
  • Ensured efficient service of food and beverages in an attentive, friendly and courteous manner.

Education

Certificate 3 - Coockery

Tafe Coocking School
Darwin, NT
11-2005

Skills

  • Customer service
  • Staff training and leadership
  • Conflict resolution
  • Decision making
  • Time management
  • Cost control
  • Problem solving
  • Adaptability and flexibility
  • Work delegation

Languages

French
Native/ Bilingual

Timeline

Director of Operations

WeCU Empower
02.2019 - 07.2025

sole trader

EJ Crepes
01.2010 - 11.2018

Chef de Rang

greeck and seafood restaurant
02.2005 - 03.2008

Certificate 3 - Coockery

Tafe Coocking School

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Eric Jaffres