Eric L Martin
Perth
Summary
Master’s in Public Administration and Communications graduate, currently pursuing a Master’s in International Relations at The University of Western Australia. Proven expertise in stakeholder engagement, customer service, and learning development. With a blend of academic excellence and professional hands-on experience, I am adept at effective communication with diverse stakeholders and am seeking a customer-focused role where I can leverage my skills to deliver exceptional service and build strong relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Cleaning Operative
Quay Clean
05.2025 - Current
- Maintain high-standard cleanliness and safety across ECU's Joondalup campus facilities, ensuring optimal learning and working environments for thousands of students and staff
- Operate specialized equipment including commercial-grade blowers for comprehensive pathway maintenance, demonstrating technical proficiency with grounds care machinery
- Execute systematic outdoor cleaning protocols for pedestrian walkways, contributing to campus safety standards and professional presentation
- Work independently across large-scale educational facilities, managing time effectively to meet daily maintenance schedules and quality benchmarks
- Support ECU's reputation as a premier educational institution through consistent, reliable facilities maintenance services
- Maintained cleanliness and sanitation standards across various environments.
- Operated cleaning equipment, including vacuums, floor scrubbers, and pressure washers.
Specialist
Apple Store
01.2024 - 01.2025
- Demonstrated agility in learning new products and features, showcasing a strong interest in technology, particularly Apple products.
- Delivered exceptional customer experiences across various environments, thriving on constant personal interaction and engagement.
- Utilized strong communication skills to converse comfortably with both small groups and individual customers, enhancing customer satisfaction. Contributed to an inclusive environment by respecting differences and fostering a culture of curiosity and learning.
- Embodied Apple's values of inclusion and diversity in daily activities, promoting a welcoming and supportive atmosphere. Shared a passion for Apple products with customers, enhancing their understanding and appreciation of the brand. Embraced and learned Apple's unique style of service, ensuring a consistent and high-quality customer experience. Leveraged strong people skills to be approachable, a good listener, and empathetic, building strong customer relationships.
- Provided exceptional customer service, resolving inquiries and enhancing overall client satisfaction.
- Educated customers on product features, ensuring informed purchasing decisions.
Contractor Driver
Lyft And Uber
03.2014 - 12.2023
- Managed ride requests using Lyft and Uber platforms to optimize driver availability.
- Assisted in resolving rider and driver issues, ensuring effective communication and support.
- Implemented safety protocols during rides to enhance passenger security and comfort.
- Analyzed trip data to identify trends, improving service delivery and response times.
HR Specialist
Peak Performers
01.2023 - 01.2023
- Utilized the Hyland OnBase System to perform precise and accurate data entry, transposing information for the Human Resources department of the Texas Department of Information Resources. Ensured the integrity and reliability of entered data by diligently verifying its correctness, guaranteeing the accuracy of information for various state agencies, including the Texas Comptrollers and the Director of Information Resources.
- Collaborated effectively within a team of two on a special project, demonstrating strong teamwork and shared responsibility in achieving project deliverables.
- Successfully completed project deliverables for multiple state agencies, showcasing the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Maintained clear and concise documentation of data entry processes and procedures, facilitating knowledge transfer and ensuring consistency in Human Resources.
- Communicated effectively with team members and stakeholders, avoiding technical jargon and using clear and easily understandable language.
- Demonstrated a strong work ethic and attention to detail in all data entry and HR-related tasks, consistently delivering high-quality results.
- Administered employee onboarding processes, ensuring compliance with company policies and procedures.
- Assisted in developing training materials to enhance employee skills and engagement.
Virtual Assistant | Client Success
Tula Life Balanced
01.2022 - 01.2023
- Successfully research and compile data for clients from a variety of sources, including online databases, social media, and company websites.
- Proof IT support to clients by resolving technical issues and providing step-by-step instructions on how to use various software programs.
- Working with a Startup to help build and grow the business using sources like Slack and Survey Monkey to contact new clients.
- Use of Deputy management services to update and manage timesheet information.
- Cultivate valued client relationships by meeting the needs through proper communication.
- Work remotely utilizing Zoom and G-Suite to communicate directly with the client.
- Social Media management: creating content and marketing material for clients needs and uploading to social media platforms i.e. Instagram, Facebook, etc.
- Managed scheduling and coordination of appointments for clients, ensuring timely communication and organization.
- Developed and maintained digital filing systems to enhance data retrieval efficiency and accuracy.
Client Solutions | Information Technology
Texas State University- Round Rock
01.2015 - 01.2021
- Assisted with the recruitment process, actively participating in the selection and onboarding of new hires, ensuring a smooth transition and integration into the team.
- Provided comprehensive technical support for university computer systems, delivering prompt and effective solutions through various communication channels, resulting in enhanced operational efficiency.
- Successfully implemented and installed hardware and software across multiple locations, contributing to the seamless migration and upgrade of campus IT infrastructure.
- Conducted in-depth troubleshooting and diagnostic procedures for both PC and MAC, including extensive research on unfamiliar issues, resulting in improved system reliability and increased user satisfaction.
- Maintained clear and concise documentation of technical procedures and solutions, facilitating knowledge transfer and ensuring consistency in support services.
- Collaborated with cross-functional teams to identify and implement process improvements, streamlining IT operations and reducing response times.
- Proactively stayed updated with the latest technological advancements and industry best practices, continuously enhancing technical skills and knowledge.
- Ensured accuracy and professionalism in all communications, avoiding technical jargon and using clear and concise language.
Education
Master's - International Relations
The University of Western Australia
12-2025
Masters - Public Administration
Texas State University- San Marcus
San Marcus, Texas12.2021
Bachelor of Arts - Mass Communications, Criminal Justice
Texas State University- San Marcos
San Marcos, Texas01.2018
Associates - Journalism
Austin Community College
Austin, Texas01.2016
Skills
- Recruitment
- Troubleshooting
- Training
- Survey Monkey
- Marketing
- Escalation Management
- Microsoft Office
- Word Press
- Customer-Facing Advocacy
- Conflict Resolution
- Google Suites
- B2B Client Success
- Research Skills
- Data Analysis
- Learning and Development
- SaaS Knowledge
- SPSS
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
Websites
Certification
- TEFL/TESOL | Teaching students in China and Tutoring Adults in Russia
- Phi Alpha Alpha, The Honours Society for Public Affairs and Administration
Timeline
Commercial Cleaning Operative
Quay Clean
05.2025 - Current
Specialist
Apple Store
01.2024 - 01.2025
HR Specialist
Peak Performers
01.2023 - 01.2023
Virtual Assistant | Client Success
Tula Life Balanced
01.2022 - 01.2023
Client Solutions | Information Technology
Texas State University- Round Rock
01.2015 - 01.2021
Contractor Driver
Lyft And Uber
03.2014 - 12.2023
Masters - Public Administration
Texas State University- San Marcus
Bachelor of Arts - Mass Communications, Criminal Justice
Texas State University- San Marcos
Associates - Journalism
Austin Community College
Master's - International Relations
The University of Western Australia
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