Summary
Overview
Work History
Skills
Timeline
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Eric Mathew

Roxburgh Park,VIC

Summary

Supply Chain and Logistics Manager with a track record in enhancing operational efficiency and driving service excellence. Currently serving as a Data Center Operations Manager at DB Schenker, successfully streamlining supply chain processes, resulting in a 90% improvement in efficiency and heightened client satisfaction. Demonstrating strong leadership skills, effectively managing multiple sites and improving resource allocation. Proficient in inventory management, stakeholder engagement, and process optimisation, possessing excellent communication and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Data Center Operations Manager

DB SCHENKER
07.2021 - Current
  • Partnered with Google's Engineering team to identify and source materials for machine repairs, improving repair efficiency by 90%
  • Executed initiatives to enhance service delivery for government clients; optimised resource allocation and compliance measures, resulting in a 30% increase in client satisfaction and a 50% reduction in project delays
  • Coordinated weekly RMA material returns and returns of build kits during project work
  • Led on-site coordination for deliveries, overseeing production bill of materials (BOM) to ensure seamless material flow, which enhanced production efficiency by 18% and minimised supply chain disruptions
  • Led the operational management of 3 Melbourne sites, enhancing team performance and surpassing KPI targets by 40% through tailored coaching, motivational initiatives, and development programs
  • Implemented comprehensive audits to ensure operational processes complied with company policies, identifying and escalating risks; enhanced compliance
  • Generated and presented in-depth weekly reports and data-driven presentations to customers
  • Captured and documented project requirements to estimate required resources and timelines
  • Conducted evaluations for training programs across 4+ APAC countries
  • Led project management of Melbourne's Derrimut and Footscray minicluster site openings

Multi Site Manager

WH Smith
06.2021 - 07.2022
  • Achieved 95% accuracy and compliance in overseeing cash and inventory management
  • Successfully managed a well-staffed store through thorough recruitment, selection, orientation, and training of employees
  • Led a cross-functional team to optimise stock control processes, increasing inventory record accuracy to 98% and reducing excess inventory by 25%
  • Ensured timely completion of four stores' weekly store reviews, sales reports, and rosters
  • Monitored and evaluated staff performance, provided constructive feedback, and identified opportunities for improvement
  • Strategically organised resources across four sites to enhance efficiency and minimise costs

Logistics Coordinator

World Courier
10.2020 - 04.2021
  • Coordinated with internal stakeholders to create and refine SWIs, resulting in a 20% process improvement and a 10% decrease in support ticket volume
  • Streamlined communication with the Transport Customer Service team, overseeing World Courier bookings and maintaining a 100% adherence rate to standard operating procedures
  • Ensure compliance with receiving, storage, and shipping procedures for processing commercial products in the warehouse
  • Negotiated contracts with packaging suppliers to ensure consistent supply flow, resulting in a 15% reduction in procurement costs and a 30% increase in warehouse productivity
  • Operated various IT systems, including ASW, IRIR, and Returns Connect
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.

Merchandise Fulfilment Coordinator

David Jones
03.2019 - 07.2020
  • Surpassed store and individual KPIs by collaborating closely with the buying team and store management
  • Optimised operational efficiency by managing promotional ordering and resolving stock queries
  • Managed active item range analysis for 60+ stores and developed supplier performance reviews
  • Reviewed daily orders to ensure 95% stock level accuracy
  • Monitored basic OTB (open to buy) expenditure and communicated risks to the manager by providing monthly basic OTB
  • Maintained valuable partnerships with vendors, store managers, and critical stakeholders
  • Reviewed each store location's buying trends to ascertain the correct assortment of products for maximum sales and profits

Skills

    Performance Review

    Supply Chain Management

    Strategic Procurement

    Technical Software Proficiency

    Incident management

    Facility maintenance

    Active listening

    Resource allocation

    Vendor management

    Operational reporting

Timeline

Data Center Operations Manager

DB SCHENKER
07.2021 - Current

Multi Site Manager

WH Smith
06.2021 - 07.2022

Logistics Coordinator

World Courier
10.2020 - 04.2021

Merchandise Fulfilment Coordinator

David Jones
03.2019 - 07.2020

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