Eric Mburu Maichibu
Bellevue,WA
Summary
Dynamic and organized professional with a positive attitude, experienced in community outreach at Pride Consulting. Proven ability to enhance engagement through effective training materials and event coordination. Skilled in problem-solving and social media management, fostering collaboration and inclusivity while delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Volunteer
Pride Consulting
09.2016 - 11.2019
- Led community outreach initiatives to increase awareness of LGBTQ+ issues and resources.
- Developed training materials for volunteers to enhance engagement and effectiveness in programs.
- Coordinated events promoting inclusivity, fostering collaboration among diverse community groups.
- Implemented feedback systems to assess program impact and improve service delivery.
- Assisted with special events and programs.
Bartender
Mustang Bar
01.2015 - 11.2016
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Engaged with customers to provide recommendations and promote daily specials effectively.
- Operated cash register and processed payments accurately while managing tabs for patrons.
- Monitored inventory levels and assisted in ordering supplies as needed to prevent shortages.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Hospitality Worker
Pinnacle People
01.2015 - 11.2015
- Delivered exceptional customer service in fast-paced environments.
- Assisted with food preparation and presentation to enhance guest satisfaction.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to streamline operations and improve service efficiency.
- Managed inventory levels to support timely replenishment of supplies and stock items.
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Improved guest satisfaction by providing prompt and courteous service.
Education
No Degree - Individual Support
Kirana Colleges
Sydney, NSW08-2026
Bachelor of Arts - Digital Communications And Media
Edith Cowan University
Perth, WA08-2014
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Time management
- Computer skills
- Social media management
- MS office
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Volunteer
Pride Consulting
09.2016 - 11.2019
Bartender
Mustang Bar
01.2015 - 11.2016
Hospitality Worker
Pinnacle People
01.2015 - 11.2015
No Degree - Individual Support
Kirana Colleges
Bachelor of Arts - Digital Communications And Media
Edith Cowan University