Summary
Overview
Work History
Education
Skills
Timeline
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Eric Moreno

Banks,ACT

Summary

With a proven track record at Clinica Veterinaria Arturo, I excel in transforming challenging grooming sessions into relaxing experiences, leveraging my patience and animal handling expertise. My commitment to continuous learning and enhancing customer satisfaction has significantly broadened our clientele base, showcasing my ability to blend technical skills with exceptional interpersonal abilities.

Skilled in creating calm and comfortable environment for pets, developed in professional grooming setting. Strong understanding of animal behaviour and handling techniques, adaptable to new roles. Seeking to transition into new field while leveraging ability to maintain high standards of care and attention to detail.

Experienced with various dog grooming techniques, including breed-specific cuts and styling. Utilizes advanced grooming tools and products to ensure health and comfort of pets. Knowledge of pet behaviour and health allows for gentle and effective grooming process.

Well known trainer for upcoming groomers in my area. I have good communication skills (in Spanish) and make learning a pleasant and effective experience.

I have attended various courses run by the tool company par excellence "Artero", gaining well understanding of tools and techniques.

I have been away from the profession as I was wanting other experiences, but this is my passion and would love to come back and practice my high skills.

I moved back to Australia 2 years ago and I have full rights to work in Australia (Australian Citizen).

Overview

17
17
years of professional experience

Work History

Senior Dog Groomer

Clinica Veterinaria Arturo
03.2010 - 07.2012
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Fed, walked and bathed animals.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Collaborated with team members to share knowledge and improve overall service quality.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Senior Dog Groomer

Ibi Zoo
04.2005 - 06.2006
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Fed, walked and bathed animals.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Collaborated with team members to share knowledge and improve overall service quality.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Documented animals' weight, size and condition in computer system.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Senior Dog Groomer

Bichos
10.2001 - 03.2005
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Reset procedure rooms between appointments and disinfected equipment.

Senior Pet Groomer

Eivi Fauna
01.1998 - 09.2001
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
  • Enhanced pet appearance through skilled fur styling and expert scissor techniques.
  • Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
  • Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Educated visitors and staff on proper animal care and handling.

Dog Grooming Apprentice

Perruqueria Canina Drac
06.1995 - 10.1997
  • Developed strong relationships with clients by addressing their concerns, resulting in repeat business and referrals.
  • Demonstrated flexibility in adapting to various dog breeds'' specific needs, ensuring accurate adherence to breed-specific standards while accommodating owner preferences.
  • Received consistent positive feedback from clients for exceptional attention to detail in styling pets'' coats according to breed standards.
  • I also attended the pet store and developed a good understanding of aquariums.
  • Mastered various grooming techniques, enhancing service offerings and client satisfaction levels. We groomed dogs for shows. understanding the different styles for each breed.
  • Supported team members in the completion of daily tasks, fostering a collaborative work environment.
  • Collaborated with senior groomers for continuous skill development, improving overall quality of services provided.
  • Provided attentive care to animals during grooming sessions, minimizing stress and promoting a positive experience.
  • Handled difficult situations with distressed pets professionally and compassionately, reassuring both animals and their owners effectively.
  • Assisted in maintaining a clean and sanitary work environment, ensuring the safety and well-being of all pets.
  • Achieved a high level of client trust by consistently delivering exceptional customer service alongside expert grooming skills.

Education

No Degree - Dog Grooming

Apprentice Program
06-1997

No Degree - High School

IES Vall D'Arus
Valerian, Barcelona
06-1997

No Degree - Dog Grooming Style Techniques (Stylist)

Artero S.L
Barcelona, Spain
05-1996

No Degree - Use of Specialised Dog Grooming Tools

Artero S.L
Barcelona
03-1996

Skills

  • Patience and empathy
  • Animal handling expertise
  • Relationship building
  • Customer service
  • Appointment scheduling
  • Reliability and punctuality
  • Pet grooming techniques
  • Nail trimming
  • Ear cleaning techniques
  • Paw pad care
  • Continuous learning attitude
  • Clipper proficiency
  • Scissor skills
  • Grooming best practices
  • Safe nail trimming
  • Professionalism and ethics
  • Hand-eye coordination
  • Safety procedures
  • Sanitation practices
  • Gentle restraint methods
  • Fur cutting techniques
  • Stress reduction techniques
  • Tool sanitation methods
  • Facility policies and procedures
  • Record keeping
  • Safety precautions and measures
  • Dog breeds expertise
  • Grooming and bathing
  • Sanitation procedures
  • Animal handling
  • Attention to detail
  • Animal grooming
  • Human and animal safety
  • Honest and dependable
  • Teamwork and collaboration
  • Animal care
  • Dependable and responsible
  • Problem-solving
  • Critical thinking
  • Team building
  • Work prioritization
  • Equipment disinfection
  • Facilities maintenance
  • Information collection and recording
  • Problem identification
  • Treatment Planning
  • Supply maintenance
  • Work planning
  • Organizational skills
  • Tick removal
  • Housekeeping duties
  • Feeding and watering
  • Food supplement preparation
  • Materials ordering

Timeline

Senior Dog Groomer

Clinica Veterinaria Arturo
03.2010 - 07.2012

Senior Dog Groomer

Ibi Zoo
04.2005 - 06.2006

Senior Dog Groomer

Bichos
10.2001 - 03.2005

Senior Pet Groomer

Eivi Fauna
01.1998 - 09.2001

Dog Grooming Apprentice

Perruqueria Canina Drac
06.1995 - 10.1997

No Degree - Dog Grooming

Apprentice Program

No Degree - High School

IES Vall D'Arus

No Degree - Dog Grooming Style Techniques (Stylist)

Artero S.L

No Degree - Use of Specialised Dog Grooming Tools

Artero S.L

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Eric Moreno