ERIC MRAK
Edithvale,VIC
Summary
Trusted Supply Chain and Operations Executive with a proven track record of building highperforming teams and embedding technology into national logistics operations. Experienced in WMS integration and optimisation, greenUield distribution centre launches, and automated warehouse environments. Brings deep expertise across the end-to-end supply chain, from supplier engagement to Uinal retail consumer fulUilment, with a strong background in both FMCG and the hardware industry. Skilled at connecting operational insights with systems to enable data-driven decisions, streamline inventory processes, and elevate the customer experience across complex logistics networks. Focused on enhancing stock accuracy, reducing operational waste, and leading capability uplift through structured training, clear standards, and hands-on deployment leadership.
Overview
17
17
years of professional experience
Work History
Customer Experience & Inventory Optimisation Leader
Coles Supermarkets
07.2017 - Current
- Led collaboration across stores, support office, and supply teams to improve customer fulfilment and on-shelf availability.
- Delivered year-on-year sales increases by improving stock accuracy and reducing availability gaps.
- Strengthened supplier engagement through promotional campaigns aligned with community goals.
- Introduced data-led strategies to enhance order fulfilment and shelf performance.
- Created transparency between operational and customer-facing teams.
- Championed stock-flow solutions focused on customer impact.
- Supported WMS enhancements to align stockflow logic with operational systems.
- Reduced store-level service delays.
- Recognised for supplier collaboration initiatives.
- Led multicultural sales campaigns resulting in YoY growth.
Customer Experience & Inventory Optimisation Leader
Coles Supermarkets
07.2017 - Current
- Led collaboration across stores, support office, and supply teams to improve customer fulfilment and on-shelf availability.
- Delivered year-on-year sales increases by improving stock accuracy and reducing availability gaps.
- Strengthened supplier engagement through promotional campaigns aligned with community goals.
- Introduced data-led strategies to enhance order fulfilment and shelf performance.
- Created transparency between operational and customer-facing teams.
- Championed stock-flow solutions focused on customer impact.
- Supported WMS enhancements to align stockflow logic with operational systems.
- Reduced store-level service delays.
- Recognised for supplier collaboration initiatives.
- Led multicultural sales campaigns resulting in YoY growth.
National Inventory Manager
Coles Supermarkets
07.2013 - 06.2017
- Standardised workflows across company-owned and 3PL DCs.
- Streamlined processes across multiple sites.
- Improved staff retention, reduced costs, and simplified operations.
- Involved in network optimisation initiatives focusing on flow, waste reduction, and accuracy.
- Partnered with IT to embed WMS-aligned inventory workflows.
- Developed reporting platforms linking operational performance to WMS outputs.
- Supported new DC setups and inventory readiness.
- Introduced inbound supplier standards and reporting framework.
- Saved $3M annually via new cycle-counting processes.
- Improved WMS-driven inventory accuracy by 0.8%.
- Streamlined national WMS platform.
National Inventory Manager
Coles Supermarkets
07.2013 - 06.2017
- Standardised workflows across company-owned and 3PL DCs.
- Streamlined processes across multiple sites.
- Improved staff retention, reduced costs, and simplified operations.
- Involved in network optimisation initiatives focusing on flow, waste reduction, and accuracy.
- Partnered with IT to embed WMS-aligned inventory workflows.
- Developed reporting platforms linking operational performance to WMS outputs.
- Supported new DC setups and inventory readiness.
- Introduced inbound supplier standards and reporting framework.
- Saved $3M annually via new cycle-counting processes.
- Improved WMS-driven inventory accuracy by 0.8%.
- Streamlined national WMS platform.
Vendor and 3PL Manager
Masters Home Improvement (Woolworths & Lowes JV)
06.2012 - 06.2013
- Built national supply chain for new hardware retail chain.
- Designed layout and mapped processes for 14,000 SKUs.
- Established distribution model for bulky goods delivery.
- Fostered a high-performance, collaborative team environment.
- Contributed to system and layout alignment with future WMS deployment.
- Led foundational efforts for greenfield DC launches.
Vendor and 3PL Manager
Masters Home Improvement (Woolworths & Lowes JV)
06.2012 - 06.2013
- Built national supply chain for new hardware retail chain.
- Designed layout and mapped processes for 14,000 SKUs.
- Established distribution model for bulky goods delivery.
- Fostered a high-performance, collaborative team environment.
- Contributed to system and layout alignment with future WMS deployment.
- Led foundational efforts for greenfield DC launches.
Product Movement Manager
Masters Home Improvement (Woolworths & Lowes JV)
01.2010 - 08.2012
- Involved in end-to-end supply chain modelling to support network design and future scalability.
- Managed efficient product flow during DC and store network expansion.
- Oversaw store order accuracy, 3PL storage, and compliance.
- Led MASS fill and SKU flow operations for new stores.
- Played a pivotal role in launching Melbourne and Sydney DCs (greenfield sites).
- Instrumental in DC design, layout, and rollout.
- Oversaw DC inventory, systems, receiving, and quality control functions.
Product Movement Manager
Masters Home Improvement (Woolworths & Lowes JV)
01.2010 - 08.2012
- Involved in end-to-end supply chain modelling to support network design and future scalability.
- Managed efficient product flow during DC and store network expansion.
- Oversaw store order accuracy, 3PL storage, and compliance.
- Led MASS fill and SKU flow operations for new stores.
- Played a pivotal role in launching Melbourne and Sydney DCs (greenfield sites).
- Instrumental in DC design, layout, and rollout.
- Oversaw DC inventory, systems, receiving, and quality control functions.
National Inventory Manager - Supply Chain NZ
Woolworths Logistics Division, New Zealand
11.2008 - 09.2010
- Standardised processes across five DCs.
- Reduced offsite storage by 53%, saving $1.8M.
- Cut stock-on-hand by $35M and improved service levels to 95%.
- Linked warehouse layout and inventory logic to WMS data structures.
- Led WMS-informed planning and replenishment accuracy initiatives.
- Improved overall operations efficiency.
National Inventory Manager - Supply Chain NZ
Woolworths Logistics Division, New Zealand
11.2008 - 09.2010
- Standardised processes across five DCs.
- Reduced offsite storage by 53%, saving $1.8M.
- Cut stock-on-hand by $35M and improved service levels to 95%.
- Linked warehouse layout and inventory logic to WMS data structures.
- Led WMS-informed planning and replenishment accuracy initiatives.
- Improved overall operations efficiency.
Education
Bachelor of Business - Retail Management, Tourism & Marketing
Victoria University
CertiUicate IV - Building and Construction
Business Professionals Group
Advanced Customer Experience Strategy - Internal Leadership Program
Coles Supermarkets
Skills
- WMS
- DC Automation
- Greenfield Startups
- Supply Chain Strategy
- Execution
- Inventory Management
- Fulfillment Management
- Customer Experience
- Service Delivery
- 3PL
- Vendor Engagement
- Stakeholder Engagement
- Data-Led Planning
- Decision Making
- Team Leadership
- Change Management
- Relationship building
- Strategic planning
- Motivating teams
- Process improvement
Languages
English
Slovenian
Timeline
Customer Experience & Inventory Optimisation Leader
Coles Supermarkets
07.2017 - Current
Customer Experience & Inventory Optimisation Leader
Coles Supermarkets
07.2017 - Current
National Inventory Manager
Coles Supermarkets
07.2013 - 06.2017
National Inventory Manager
Coles Supermarkets
07.2013 - 06.2017
Vendor and 3PL Manager
Masters Home Improvement (Woolworths & Lowes JV)
06.2012 - 06.2013
Vendor and 3PL Manager
Masters Home Improvement (Woolworths & Lowes JV)
06.2012 - 06.2013
Product Movement Manager
Masters Home Improvement (Woolworths & Lowes JV)
01.2010 - 08.2012
Product Movement Manager
Masters Home Improvement (Woolworths & Lowes JV)
01.2010 - 08.2012
National Inventory Manager - Supply Chain NZ
Woolworths Logistics Division, New Zealand
11.2008 - 09.2010
National Inventory Manager - Supply Chain NZ
Woolworths Logistics Division, New Zealand
11.2008 - 09.2010
CertiUicate IV - Building and Construction
Business Professionals Group
Advanced Customer Experience Strategy - Internal Leadership Program
Coles Supermarkets
Bachelor of Business - Retail Management, Tourism & Marketing
Victoria University
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