Eric Nguthu
Unley,SA
Summary
Compassionate and knowledgeable Support worker with rostering experience motivated to positively impact program operations and participant success by applying strong document management and resource coordination skills to day-to-day needs. Well-trained in client services and support and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail. Excellent time management, team collaboration and program development skills. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Home Nursing Solutions
09.2022 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Facilitated peer support groups to help clients connect with others.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Support Worker
Lutheran Disability Services
09.2020 - 09.2022
- Recommended improved life choices to enhance client outcomes
- Partnered with interdisciplinary teams to implement care plans
- Evaluated client behavior and reported changes to clinical team
- Supported execution of social service programs for disabled and mental health clients
- Assisted clients with medication
- Collaborated with social workers to support clients
- Answered questions and responded to inquiries to deliver high level of care and service to clients
- Educated clients on various resources, services and programs to maximize care
- Maintained confidential patient documentation to prevent data compromise and comply with government regulations
- Observed safety protocols to minimize accidents and spread of infection
- Assisted social workers with building, coordinating and leading programs delivering high-quality disability and mental health support
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
- Accompanied clients to appointments and social events for safety and companionship
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries
- Assisted clients with meal preparation
- Improved operations by working with team members and clients to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Earned reputation for good attendance and hard work
- Recognized by management for providing exceptional customer service
- Improved client satisfaction by finding creative solutions to problems
- Provided and assisted clients with personal care
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Support Worker
My Life My Way
10.2019 - 08.2020
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills
- Assisted clients with medication
- Assisted clients with stoma management and care
- Assisted clients with pet management (walking dogs and veterinary runs)
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes
- Supported clients' social, physical and emotional needs to help integrate into local community
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Care Support Officer/After hours rostering
The Mighty Oaks
05.2018 - 04.2020
- Recommended improved life choices to enhance client outcomes
- Provided after hours support for rosters to clients and colleagues filling shifts made vacant by cancellations
- Used Teams shifts and visual care to allocate correct schedules to staff making sure clients get the care they need in a timely manner
- Partnered with interdisciplinary teams to implement care plans
- Evaluated client behavior and reported changes to clinical team
- Supported execution of social service programs for disabled and mental health clients
- Assisted clients with medication
- Responded to changes required by clients and workers by adjusting schedules and effectively communicating with stakeholders
- Collaborated with social workers to support clients
- Answered questions and responded to inquiries to deliver high level of care and service to clients
- Educated clients on various resources, services and programs to maximize care
- Maintained confidential patient documentation to prevent data compromise and comply with government regulations
- Observed safety protocols to minimize accidents and spread of infection
- Assisted social workers with building, coordinating and leading programs delivering high-quality disability and mental health support
- Provided reports to managers in a timely manner
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
- Accompanied clients to appointments and social events for safety and companionship
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries
- Assisted clients with meal preparation
- Improved operations by working with team members and clients to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Earned reputation for good attendance and hard work
- Recognized by management for providing exceptional customer service
- Improved client satisfaction by finding creative solutions to problems
- Provided and assisted clients with personal care
Support Worker
Accept Aged and Disability Care
03.2018 - 08.2018
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes
- Supported clients' social, physical and emotional needs to help integrate into local community
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship
- Assisted clients to perform domestic tasks in their homes such as cooking and cleaning
- Assisted clients with personal care.
Education
Certificate III Individual Support in Aged Care and Disability Support -
Adelaide SA SMP PTY
Skills
- First Aid/CPR
- Organization
- Manual Handling
- Assisting with Medication
- Stoma management and Care
- Online rostering tools (Teams shifts, visual care etc)
- Meal Preparation
- Quality improvements
- Client relationship management
- Effective reporting and documentation
- Interdisciplinary teamwork
- Catheter Care
- Mobility Assistance
- Behavioral support
- Cleaning and sanitizing
- Confidentiality and Privacy
- Daily living assistance
- Emotional Support
- Health and safety awareness
- Housekeeping tasks
- Daily living support
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Community Integration
- Recreational Activities
- Patient support
- Client Advocacy
- Case Documentation
- Knowledge of medical and psychiatric terminology
- Trauma Informed Care Framework
Certification
- First Aid/CPR
- Manual Handling
- Assisting with medication
- MAPA Blue Card
- NDIS Certificate
- Police Clearance
- DCSI - Child Relate
- DCSI - Disability Services
- DCSI - Vulnerable Persons Related
- DCSI - Aged Care Sector
References
- Patroba Kemboi, Manager - The Oaks on Byron, 0466886503
- Ellie Beerbaum, Manager - The Oaks at Rosewater, 0450595266
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Support Worker
Home Nursing Solutions
09.2022 - 04.2024
Support Worker
Lutheran Disability Services
09.2020 - 09.2022
Support Worker
My Life My Way
10.2019 - 08.2020
Care Support Officer/After hours rostering
The Mighty Oaks
05.2018 - 04.2020
Support Worker
Accept Aged and Disability Care
03.2018 - 08.2018
Certificate III Individual Support in Aged Care and Disability Support -
Adelaide SA SMP PTY
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