Eric Pham

Job activities include, customer service, processing sales, product stocking and food preparation. Working in a fast-paced, customer service focused environment.

• Conversing with customers in both Vietnamese and English.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Volunteer activities involve customer service, donation sorting, stocking, sales processing and store keeping.

• Retail sales and Point of Sale operation.
• Maintained clean, neat, and operational facilities to serve program needs.
• Providing customer service in a professional manner.

• Speaking at events tailored towards preparing primary school students for the next step of their academic journey entering high school.
• Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
• Connected with attendees through empathetic listening and genuine responses during Q&A sessions.