Dynamic professional with extensive experience at Pacific National Rail and the Education sector, excelling in staff training and development while fostering teamwork and effective communication. Achieved significant operational improvements through strategic resource allocation and enhanced safety protocols, resulting in reduced costs and increased productivity. Proven ability in conflict resolution and regulatory compliance, driving high-quality service delivery.
Overview
22
22
years of professional experience
Work History
Terminal Supervisor (Projects)
Pacific National Rail
05.2018 - Current
Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Maintained accurate inventory records to ensure the availability of necessary equipment for smooth terminal operations.
Developed a highly skilled team through targeted training programs, delivery, verification of competencies and performance evaluations.
Assisted with the development and Implementation performance improvement incentives and measures that led to consistent delivery of high-quality services within the terminal facility.
Reduced operational costs through effective resource allocation and expense management.
Conducted regular risk assessments, identifying potential vulnerabilities in the system, and taking preemptive measures to mitigate those risks.
Spearheaded process improvements that resulted in reduced turnaround time for inbound and outbound shipments.
Enhanced safety measures by implementing strict protocols and conducting regular inspections.
Operations Supervisor
Pacific National Rail
11.2014 - 05.2018
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Developed and implemented training program for new hires, accelerating their time to full productivity.
Interceded between employees during arguments and diffused tense situations.
Developed and trained staff, established and monitored goals, conducted performance reviews for staff.
Training Manager
Pacific National Rail
04.2013 - 11.2014
Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Developed and implemented comprehensive training program to increase employee productivity and morale.
Monitored and evaluated training performance to determine quality and cohesiveness.
Trained new hires to perform cross-training exercises with experienced workers.
Organized and edited training manuals, multimedia visual aids, and other educational materials.
Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
Researched and obtained relevant course materials to achieve training objectives.
Shift Manager/Operations Manager
Pacific National Rail
03.2008 - 10.2012
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the organisation.
Teacher
John Willcock Secondary School
01.2005 - 03.2008
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Enhanced students' critical thinking and problem-solving skills through project-based learning.
Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioural outcomes.
Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Teacher
Norseman District High School
04.2003 - 01.2005
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Enhanced literacy skills with targeted reading programs.
Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
Designed curriculum materials for special education students, facilitating inclusive learning.
Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioural outcomes.
Improved student engagement by incorporating interactive learning technologies into lesson plans.
Created and developed lesson plans to meet students' academic needs.
Helped students explore concepts with engaging, learning-focused activities.
Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Fostered student curiosity and interest through creative hands-on activities.
Education
Bachelor of Education - Secondary Education (English)
Edith Cowan University
Perth, WA
Diploma of Training And Assessment (TAE50111) - Training And Assessment
AIIT
Bentley, WA
Cert IV Training And Assessment (TAE40104) - Training And Assessment
Trainwest
Applecross, WA
Certificate IV (TAE40110) - Training And Assessment
Trainwest
Applecross, WA
Skills
Staff training and development
Safety
Critical thinking
Effective communication
Decision-making
Relationship building
Interpersonal skills
Conflict resolution
Staff supervision
Regulatory compliance
Positive attitude
Teamwork
Problem-solving
Timeline
Terminal Supervisor (Projects)
Pacific National Rail
05.2018 - Current
Operations Supervisor
Pacific National Rail
11.2014 - 05.2018
Training Manager
Pacific National Rail
04.2013 - 11.2014
Shift Manager/Operations Manager
Pacific National Rail
03.2008 - 10.2012
Teacher
John Willcock Secondary School
01.2005 - 03.2008
Teacher
Norseman District High School
04.2003 - 01.2005
Bachelor of Education - Secondary Education (English)
Edith Cowan University
Diploma of Training And Assessment (TAE50111) - Training And Assessment
AIIT
Cert IV Training And Assessment (TAE40104) - Training And Assessment
Trainwest
Certificate IV (TAE40110) - Training And Assessment
Principal Regulatory Officer at Office of the National Rail Safety RegulatorPrincipal Regulatory Officer at Office of the National Rail Safety Regulator