SANGWOO Eric Kim
Parramatta park
Summary
Residing in Australia on a Working Holiday Visa (expiring March 2026) and seeking a position that fulfills the 88 days of eligible work required for a second-year visa extension. Extensive experience in customer service and hospitality across Australia and Korea, with roles in restaurants, cafés, supermarket food departments, and resorts. Recent positions include front-of-house at Center BBQ in Sydney, Merchandise Coordinator at a supermarket, and various general hospitality roles. Fluent in English after living in the US for 10 years and a native Korean speaker, recognized for punctuality, maintaining cleanliness, and being a supportive team member.
Overview
1
1
Certification
Work History
Warehouse Assistant
Kim’s Tiling Supplies
- Assisted with handling and organizing building material inventory in a fast-paced warehouse environment.
- Supported logistics and order preparation for customer deliveries and pickups.
- Maintained a clean, safe, and efficient workspace while supporting team operations.
Meat & Dairy Department Section Merchandise Coordinator
Thai Kee IGA (super market)
- Independently managed daily orders of meat and dairy products, averaging $1,500 per day.
- Built strong relationships with suppliers and representatives to negotiate product deals and ensure optimal stock levels.
- Maintained proper storage, rotation, and merchandising of perishable goods to meet food safety standards.
- Provided customer assistance with product inquiries and ensured a clean, organized department.
- Talked with vendors and suppliers about product orders and issues.
- Coordinated merchandise displays to enhance product visibility and customer engagement
- Managed inventory levels to ensure optimal stock availability and minimize waste
- Assisted in analyzing sales data to identify trends and inform purchasing decisions
- Collaborated with suppliers to maintain strong relationships and negotiate favorable terms
- Trained new staff on inventory management systems and merchandising best practices
- Answered customer questions regarding store merchandise, department information, and pricing.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Front of House & Alcohol Service Staff
Center BBQ (Korean bbq)
- Delivered high-quality customer service in a busy dining environment.
- Took customer orders, served food and beverages, and handled POS transactions efficiently.
- Experienced in responsible alcohol service in line with local RSA (Responsible Service of Alcohol) regulations.
- Assisted with closing duties and collaborated closely with kitchen and bar staff.
Manager
PC Café
- Oversaw day-to-day operations including customer service, equipment maintenance and food serving.
- Handled software/hardware troubleshooting, ensuring smooth PC operation for customers.
- Managed daily operations including customer service, equipment maintenance and food service.
- Provided front-line technical assistance, handled software/hardware troubleshooting, ensuring smooth PC operation for customers.
- Oversaw team performance and maintained a clean, safe environment.
- Built strong relationships with regular customers and improved service satisfaction.
Multiple Locations
Restaurant Staff
- Performed a range of roles including food service, table maintenance, and customer service.
- Worked efficiently under pressure in busy dining environments.
- Ensured cleanliness and adherence to hygiene and food safety standards.
Korean Army (ROKA)
- Completed mandatory military service in the Republic of Korea Army (1 year / 6 month / 6 days).
- Served as a Communications Operator, managing internal and external communication lines, including radio and switchboard systems under strict security protocols.
- Later transitioned to Supply Assistant, handling logistics, equipment distribution, and resource management for the unit.
- Stationed in a remote, high-demand northern base known for its harsh environmental conditions.
- Maintained operational efficiency and discipline under high-stress conditions, including during the COVID-19 pandemic, which added additional pressure and isolation protocols.
- Supported team coordination, adhered to military procedures, and contributed to overall unit readiness.
- Developed strong mental resilience, attention to detail, and a proactive, mission-focused mindset.
Activity Instructor – ATV, Archery, Paintball
- Instructed participants in ATV riding, archery, and paintball safety and skills.
- Taught riding and shooting techniques and safety protocols to participants.
- Ensured compliance with safety regulations during all activities.
- Delivered clear guidance and adapted instruction to age and skill levels.
- Fostered a fun, safe, and engaging group environment.
3 Locations
Café
- Provided excellent customer service in a fast-paced café environment.
- Took and prepared orders, handled payments, and ensured a clean and welcoming environment.
- Delivered friendly, consistent service across three busy cafés with varying styles and customer bases.
- Gained experience working with different teams and adapting quickly to each café’s workflow.
- Proven ability to learn quickly and adapt to new situations.
Retail Assistant – Grocery & Checkout
- Worked across storage and checkout sections in a busy supermarket setting.
- Organized stock, refilled shelves, and maintained a tidy backroom and sales floor.
- Operated the register, handled customer purchases, and provided basic assistance with product questions.
- Balanced both behind-the-scenes tasks and front-facing customer service with reliability and accuracy.
Education
Computer Science Major
Uni
Skills
- Proven ability to work effectively in diverse teams and multicultural environments, fostering collaboration and mutual respect
- Strong commitment to continuous learning and skill development, quickly adapting to new roles and responsibilities
- Highly responsible and detail-oriented, ensuring accuracy and quality in all tasks performed
- Excellent interpersonal skills with a respectful and positive attitude, contributing to a productive and friendly workplace
- Adaptable and resilient, able to maintain high performance under pressure and in changing work conditions
- Skilled in customer service, communication, and problem-solving, with a focus on delivering excellent experiences
- Comfortable using technology, including POS systems and basic computer troubleshooting, to support operational efficiency
- Multilingual with fluency in both Korean and English, enhancing communication across diverse customer bases and teams
Certification
- RSA Certificate (Responsible Service of Alcohol) - NSW
- Basic Beer and Wine Knowledge
- Barista Basics / Beginner Training
- P2 Driver Licence (NSW)
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Manager
PC Café
Multiple Locations
Restaurant Staff
Korean Army (ROKA)
Activity Instructor – ATV, Archery, Paintball
Retail Assistant – Grocery & Checkout
Computer Science Major
Uni
Warehouse Assistant
Kim’s Tiling Supplies
Meat & Dairy Department Section Merchandise Coordinator
Thai Kee IGA (super market)
Front of House & Alcohol Service Staff
Center BBQ (Korean bbq)
3 Locations
Café