Eric Shanygin
Heathmont,VIC
Summary
Professional and dedicated Customer Service Representative with extensive experience in the banking and finance industry. Exceptional team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to any company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Accountant
The Tax Lady
Mount Evelyn, VIC
02.2024 - Current
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Maintained and reconciled general ledger accounts.
- Performed basic accounting and bookkeeping services via QuickBooks to manage business operations.
- Analyzed financial transactions, assigning to specific accounts.
Home Lending Specialist
National Australia Bank
Knoxfield Shopping Centre , VIC
10.2022 - 02.2024
- Performed borrowing power assessments, pre-approval and home lending applications for all types of employment and income structures.
- Ensured adherence to all applicable banking laws, regulations, policies, procedures and governing lending activities.
- Verified client financial information, creditworthiness and loan eligibility and recommended appropriate financial products accordingly.
- Managed high volume of existing clients lending products and personal banking.
- Met KPI metrics of loan applications, draw-downs, general insurance referrals, and business acquisition.
- Performed out-going cold and warm calling daily to capture opportunities and sourced business acquisitions that meet organizational goals.
- Coordinated activities between various departments including ordering appraisals, title searches and verification in a timely manor.
- Held weekly branch staff meetings to drive motivation and assign goals for the week.
- Developed and maintained relationships with existing clients to ensure customer satisfaction and further business development.
Customer Advisor
National Australia Bank
Eastland Shopping Centre, VIC
06.2021 - 10.2022
- Engaged in conversation with customers to understand needs, resolve issues, answer banking product and service questions.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Assisted customers with opening and closing accounts, apply for loans and credit card facilities.
- Excelled in exceeding weekly KPIs including unsecured lending applications, general insurance referrals, and account acquisitions.
- Involvement in monitoring all cash handling activities to ensure adherence to internal control, procedures, and compliance.
- Maintained daily accurate cash balances and reconciled discrepancies of banking systems, telling stations and deposit machines.
- Resolved customer inquiries and complaints in a timely manner ensuring best customer satisfaction.
Fresh Service Team Member
Woolworths
Bayswater, VIC
11.2019 - 06.2021
- Conducted strict food handling practices
- Managing and working large loads in a time efficient manner
- Assisted in training new employees on company procedures.
- Organized backroom stock area according to company guidelines.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
Sales Representative
Swarovski
Eastland & Southland Boutique, VIC
11.2015 - 01.2020
- Presented products to customers professionally describing features and benefits to meet customer needs.
- Managed customer inquiries and complaints ensuring highest customer satisfaction.
- Performed acting supervisor duties in the absence of store manager.
- Completed banking of large sums of money, purchases, returns, and cashier operations using Point of Sales system.
- Identified customer needs to deliver relevant product solutions, cross-selling and promotions to meet target budgets and KPIs.
Barista & Café All Rounder
Michel’s Patisserie
Brandon Park, VIC
07.2017 - 11.2018
- Excelled in multitasking by producing multiple drinks and taking orders simultaneously
- Opened/closed shop in early mornings and nights without an active manager
- Handled large catering orders and cash payments.
- Provided excellent customer service by responding to orders quickly and professionally.
Barista & Waiter
La Porchetta
Glen Waverley & Rowville, VIC
05.2012 - 11.2016
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Exercised professional composure, communication and leadership skills during peak hours serving 150+ customers.
- Undertook role of bar manager throughout peak restaurant operations
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
Education
Bachelor of Commerce - Finance & Accounting
Monash University
Clayton, VIC05-2024
Victorian Certificate of Education (VCE) -
Glen Waverley Secondary College
Glen Waverley, VIC12-2015
Skills
- Complex Problem-Solving
- Customer Relations & Needs Assessment
- Computer Proficiency and Microsoft Office
- Teamwork and Collaboration
- Financial Analysis
- Attention to Detail
- Financial Service Solutions
- Excellent Communication
- Leadership
- Analytical and Critical Thinking
Awards & Honours
- Outstanding customer service award 100% mystery shopper satisfaction.
- High achievers award, Year 12 systems engineering, Best portfolio and highest subject grade throughout the cohort.
- NAB 2022 rising star award
- NAB star customer advisor of the month award
- NAB 5 star customer satisfaction Google review recipient
- IFBB Bodybuilding National Finalist
Volunteer Experience
- Glenny Mentor Program, Glen Waverley Secondary College, 02/2015, 11/2017, Volunteered as senior mentor for junior peers at Glen Waverley Secondary College.
- Monash University Engineering Society, Monash University, 03/2019, 07/2020, Volunteered in organization of social events and activities for engineering society peers and associates.
References
- Jay Doyle, Knoxfield Branch Manager, 0422 442 033
- Alex Izadi, Eastland Branch Manager, 0403 520 473
- Natalya Razos, Swarovski Eastland Boutique Manager, 0435 150 057
Timeline
Accountant
The Tax Lady
02.2024 - Current
Home Lending Specialist
National Australia Bank
10.2022 - 02.2024
Customer Advisor
National Australia Bank
06.2021 - 10.2022
Fresh Service Team Member
Woolworths
11.2019 - 06.2021
Barista & Café All Rounder
Michel’s Patisserie
07.2017 - 11.2018
Sales Representative
Swarovski
11.2015 - 01.2020
Barista & Waiter
La Porchetta
05.2012 - 11.2016
Bachelor of Commerce - Finance & Accounting
Monash University
Victorian Certificate of Education (VCE) -
Glen Waverley Secondary College
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