Eric Ta
Richmond,VIC
Summary
As a highly motivated and detail-oriented Laboratory Technician at Alex Fraser Asphalt Group, I am responsible for ensuring the quality of construction products, managing a high volume of finished product sampling and testing, and maintaining laboratory equipment and records. In my previous role as HCP Rostering Officer at the Australian Vietnamese Women's Association, I provided quality customer service and demonstrated strong interpersonal skills in liaising with clients, carers, and other service providers. As an Operations Manager at Saigon Star International School, I effectively led daily operational aspects in HR and OPS Departments and handled sensitive information with confidentiality and respect. Additionally, I have extensive experience in retail store management and shipping coordination, which equipped me with strong communication, critical thinking, and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Alex Fraser Asphalt Group
02.2023 - Current
- Be responsible for the quality assurance of a comprehensive range of construction products including specification road bases and civil construction materials from a NATA-accredited laboratory
- (NATA: National Association of Testing Authorities)
- Complete a large volume of finished product sampling and testing, generate reports on test results and keep accurate records
- Maintain the laboratory in accordance with NATA accreditation requirements including calibrating and maintaining laboratory equipment and following inspection and test plans
Home Care Package Program (HCP) Rostering Officer
Australian Vietnamese Women's Association (AVWA)
08.2022 - 02.2023
- Provide quality customer services to clients in the preparation of Home Support rosters including the administration of alterations, cancellations and leave arrangements
- Provide exemplary customer service in relation to all home care services as required including via phone, email, Pathway responses or in person
- Demonstrate interpersonal skills and the ability to liaise with clients, carers and other service providers as required
- Liaise with care workers as required
- Prepare and process care worker time sheets
- Ensure appropriate and accurate data entry, manage client data and report on aspects of service as required
- Provide best practice administrative support and customer service in relation to all community care services as required
- Participate in the discharging of clients including ending of service plans
- Work in a team environment to maintain office and support systems
- Liaise regularly with the Home Services Support Team members to discuss client and care worker issues, staffing resources and any issue that affects rostering
Operations Manager
Saigon Star International School
05.2019 - 04.2022
- Successfully led all daily operational aspects in the HR & OPS Departments of the workplace
- Worked well independently and on a team to solve problems
- Always handled sensitive information in a confidential and respectful manner
- Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees
Retail Store Manager
Top Lodge Investment T/A IGA Huntingdale
03.2015 - 03.2019
- Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues
- Quickly determined customers needs, and developed a solution to fit the scope of issue
- Supervised and trained teams of part-time and full-time employees in sales, merchandising, and inventory control
- Analyzed the strategies of competitors during research analysis
- Created and administered semi-annual performance reviews to teams of employees
- Encouraged employees to do their best, and increased store productivity immensely
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs
- Maintained up to date knowledge of all retail promotions
- Hired, trained, and developed employees for various positions throughout the store
- Effectively communicated with vendors and suppliers
Night Duty Manager
Independent Grocers of Australia
03.2012 - 02.2015
- Started as a grocery and deli assistant, it was an opportunity that I had exposure to various sections such as 'Fruit & Veggie, Front End, Dairy, and Meat'… in the store and these had proven that the 'can-do attitude' would be the greatest advantage
- Served as a direct assistant to the Grocery Manager, supporting all aspects of products and store services
- Documented all concerns and incidents and reported them to the Store Manager
- Delivered inventory reports to management in a timely fashion each and every week
- Provided optimal assistance to the Store Manager and handled a variety of tasks
- Handled food with sanitation and safety in mind
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service at all times
- Settled any customer disputes in a professional and pleasant manner
Shipping Coordinator
World Cat Vietnam - Subsidiary of Puma Worldwide
04.2010 - 01.2012
- Scheduled and coordinated future shipments and deliveries
- Ensured that customer requirements were met with the highest possible standards
- Attended internal and external meetings and training programs
- Dynamically looked into welcoming and assisting customers as required, answer queries about assistance, while usually contribute to an superb understanding in logistics, international shipping and domestic transportation
- Help in other managerial tasks including the data entry
- Managed system inventory, movements and order processing
- Be responsible for daily administration duties, customer billing & reporting
Operations Executive, Vessel planning and execution / HSSE coordinator
Maersk Vietnam Limited (A.P.Moller - Maersk Group)
11.2009 - 07.2010
- Liaised with respective parties such as area operations office, terminal management, agents and vendors,… to arrange smooth arrival for discharging and loading as well as safe departure of ships calling Ho Chi Minh city and Vung Tau ports
- Closely monitor and fix any incidents which may happen during vessel calls
- Be responsible for all matters of vessel/port operations (e.g
- Transportation plan, schedule reliability, vessel utilization, productivity,out of gauge acceptance, dangerous goods acceptance, …) in both Vietnam and Cambodia
- Took ownership, coordinated and promoted 'Health, safety, security and environment' (H.S.S.E.) activities within the workplace, between different departments as instructed by the top management
- Performed routine evaluations to ensure safety requirements were adhered to
- Arranged for necessary workshops, audits, fire drills, contingency plan updates, contingency plan testings, information security
Customer Service, Key-client management team
Maersk Vietnam Limited (A.P.Moller - Maersk Group)
08.2008 - 11.2009
- Be responsible for fielding customer inquiries, concerns, and service issues
- Handled booking requests, documentations… and other support activities to keep the good relationship with customer
- Successfully managed a high-volume workload within a deadline-driven environment, one that resulted in being assigned key accounts, namely IKEA, Unilever, DAMCO
- Uphold the highest standards of honesty and integrity
Education
Diploma of Laboratory Technology -
Labtech Training Victoria
Melbourne11-2024
Certificate IV in Laboratory Techniques -
Lab Tech Training
Melbourne12-2023
Master of Business Administration Professional Practice -
Murdoch University
Perth, Western Australia06.2018
Bachelor of Commerce - Double major - Management and Human Resource Management
Murdoch University
Perth, Western Australia06.2015
Bachelor of International Business Administration -
Ho Chi Minh City Open University
Ho Chi Minh City06.2008
Skills
- Adaptability
- Effective Time Management
- Critical Thinking and Problem Solving
- Laboratory safety protocols
- Communication and Negotiation
- MS-Office
- Detail Oriented
Languages
English
Vietnamese
Personal Information
Nationality: Vietnamese
Certification
- Radiation Act 2005 - Use License, 10/2024 - 10/2027
- Safe Use of Portable Density/Moisture Gauges Containing Radioactive Sources, 08/2024
- Prepare to work safely in the construction industry (aka White Card Course in Victoria), Short Courses Australia (SCA), 04/2023
Timeline
Laboratory Technician
Alex Fraser Asphalt Group
02.2023 - Current
Home Care Package Program (HCP) Rostering Officer
Australian Vietnamese Women's Association (AVWA)
08.2022 - 02.2023
Operations Manager
Saigon Star International School
05.2019 - 04.2022
Retail Store Manager
Top Lodge Investment T/A IGA Huntingdale
03.2015 - 03.2019
Night Duty Manager
Independent Grocers of Australia
03.2012 - 02.2015
Shipping Coordinator
World Cat Vietnam - Subsidiary of Puma Worldwide
04.2010 - 01.2012
Operations Executive, Vessel planning and execution / HSSE coordinator
Maersk Vietnam Limited (A.P.Moller - Maersk Group)
11.2009 - 07.2010
Customer Service, Key-client management team
Maersk Vietnam Limited (A.P.Moller - Maersk Group)
08.2008 - 11.2009
Master of Business Administration Professional Practice -
Murdoch University
Bachelor of Commerce - Double major - Management and Human Resource Management
Murdoch University
Diploma of Laboratory Technology -
Labtech Training Victoria
Certificate IV in Laboratory Techniques -
Lab Tech Training
Bachelor of International Business Administration -
Ho Chi Minh City Open University
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