Eric Tanamor
Whitfield,QLD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
19
19
years of professional experience
Work History
IT Specialist
Tiger Systems Pty. Ltd. Trading As Talk To The Mac
04.2021 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched product and issue resolution tactics to address customer concerns.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed MSP support to managed clients Ex: Mookai Rosie By-Bayan, HEH Civil, NQ Lending and Totally Workwear.
- Advanced level of component level repair on logic boards for any Apple or Windows devices.
- Advanced understanding in network systems.
IT Technician
Technology Traders Pty. Ltd.
11.2019 - 04.2021
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided comprehensive training sessions for end-users on proper usage, care, and maintenance of their assigned hardware devices.
- Enhanced system performance by conducting thorough hardware diagnostics and implementing necessary upgrades.
- Improved customer satisfaction by providing efficient technical support for hardware-related issues.
- Performed component level logic board repair.
Senior IT Support Engineer
Allied Care Experts Medical Centre
10.2017 - 10.2019
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Enhanced network security through the deployment of advanced firewall configurations and intrusion prevention systems.
- Reduced server downtime by performing regular hardware upgrades and software patches.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Spearheaded the development of an effective disaster recovery plan that protected vital data during unforeseen events such as power outages or natural disasters.
- Championed IT automation initiatives that reduced manual intervention requirements and increased overall team productivity.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
IT Specialist
Algortihm Computer Services
12.2004 - 10.2017
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained office PCs, networks and mobile devices.
Education
Diploma - Information Technology
Vibe College
Brisbane, QLD05.2021
Bachelor of Science - Computer Technology / Information Technology
Negros Oriental State University
Philippines03.2004
Skills
- IT Troubleshooting
- Network Administration
- Technical issue analysis
- Application support
- Software Implementation
- Advanced hardware repair (logic board component level repair)
- Network configuration
- Data Recovery
- LAN/WAN
- Hardware upgrades
- Issue Troubleshooting
- Desktop support
- Remote Support
- System Administration
Go to guy when it comes to troubleshooting
Easy to deal with and can easily understand troubleshooting circumstances.
Timeline
IT Specialist
Tiger Systems Pty. Ltd. Trading As Talk To The Mac
04.2021 - Current
IT Technician
Technology Traders Pty. Ltd.
11.2019 - 04.2021
Senior IT Support Engineer
Allied Care Experts Medical Centre
10.2017 - 10.2019
IT Specialist
Algortihm Computer Services
12.2004 - 10.2017
Diploma - Information Technology
Vibe College
Bachelor of Science - Computer Technology / Information Technology
Negros Oriental State University
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