ERIC TERPSTRA
Byford
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Independent Timber Supplies
02.2020 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Carpenter Foreman
Self-employeed
01.2004 - 02.2020
- Mentored junior carpenters to develop their skills, ensuring a well-trained workforce for future projects.
- Increased project efficiency by delegating tasks and supervising a team of carpenters.
- Ensured compliance with building codes by thoroughly reviewing design plans before commencing construction tasks.
- Reduced material waste by implementing accurate measurements, cutting techniques, and proper storage practices.
Education
Certificate IV in Building
South Metropolitan TAFE
Perth, WASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Independent Timber Supplies
02.2020 - Current
Carpenter Foreman
Self-employeed
01.2004 - 02.2020
Certificate IV in Building
South Metropolitan TAFE
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