Chinese, English
Eric Zheng
Data Scientist
Campbells Bay,AUK
Summary
Experienced Data Scientist with a background in data-driven strategies at New Zealand Post, and roles in pricing analysis and data science at Insurance Australia Group, Vodafone, and Southern Cross Health Society. Recently focused on Large Language Models and generative AI with Azure OpenAI. Key contributions include enhancing customer churn models, developing strategic pricing recommendations, and advancing pricing methodologies. Proficient in machine learning, data analytics, modeling, statistics, data visualization, and programming. Aiming to boost data efficiency and integrate AI solutions in industry companies, leveraging expertise in LLM and generative AI.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Data Scientist
New Zealand Post
Auckland
04.2022 - Current
- Engineered key data models including a Domestic Parcel Volume Forecast, a Premium Product Upsell Model increasing revenue by 30%, and an Employee Churn Model reducing turnover by 20%. Innovatively utilized Azure OpenAI to automate and customize marketing communications, enhancing efficiency and engagement.
- Led the design and delivery of valuable data products and solutions, incorporating advanced time-series algorithms, machine learning, and AI, with a focus on integrating generative AI techniques to enhance data asset development and innovation.
- Communicated insights and findings to a diverse range of stakeholders, effectively collaborating with senior stakeholders to develop and refine data product roadmaps, ensuring alignment with generative AI capabilities and industry trends.
Analyst - Pricing and Portfolio Analytics
IAG New Zealand
Auckland
11.2020 - 04.2022
- Spearheaded pricing initiatives through advanced statistical modeling in SAS and R, ensuring data integrity and accuracy with thorough analytical reporting and documentation.
- Enhanced team data assets by developing datasets and establishing strict data quality standards, reinforcing data-driven decision-making.
- Performed detailed statistical analysis across various portfolios, deriving statistical rates at a granular level to refine pricing strategies and boost operational efficiency.
Data Scientist - Contract
Southern Cross Health Society
Auckland
10.2019 - 10.2020
- Developed a neural network-based Collaborative Filtering recommender system, optimizing product alignment with member preferences, demonstrating a fusion of advanced technology and user-centric design.
- Innovated sophisticated machine learning models, including Logistic Regression, XGBoost, and Neural Networks, for precise prediction of member behavior, enhancing customer engagement strategies.
- Conducted in-depth analyses using diverse data sources, employing advanced analytics to solve complex business challenges and provide strategic insights for growth and profitability, with a focus on refining product and service offerings.
Data Scientist Intern
Vodafone New Zealand
Auckland
11.2019 - 05.2020
- Enhanced the customer churn model with 46 new features, increasing accuracy by 3%, and developed a cross-sales propensity model, aiding in identifying sales opportunities.
- Led large-scale data processing, using statistical and algebraic methods to extract insights from complex datasets, supporting strategic decisions.
- Delivered actionable insights through ad-hoc analyses and data manipulation, enhancing marketing strategies and driving growth in various product segments.
Education
Ph.D. - Computer Science
Univerisy of Auckland
New Zealand 08.2021 - Current
Master of Science - Data Science With First Class Honours
University of Auckland
New Zealand 02.2019 - 09.2020
Postgraduate Certificate - Information Technology
University of Auckland
New Zealand 07.2017 - 2018.07
Master of Engineering Studies - Electrical, Electronics And Communications Engineering
University of Auckland
New Zealand 07.2012 - 2014.02
Skills
Statistical Analysis, LLM, Data Visualisation, Machine Learning, Data Mining, Big Data
Software
Problem Solving, Communication, Interpersonal Skills, Business Acumen, Curiosity
Interests
Rescue Diver in Professional Association of Diving Instructors (PADI)
NZSIA(New Zealand Snowsports Instructors Alliance) Snowboarding Instructor
Kitesurfing, Basketball, HIIT(High-intensity Interval Training)
Timeline
Data Scientist
New Zealand Post
04.2022 - Current
Ph.D. - Computer Science
Univerisy of Auckland
08.2021 - Current
Analyst - Pricing and Portfolio Analytics
IAG New Zealand
11.2020 - 04.2022
Data Scientist Intern
Vodafone New Zealand
11.2019 - 05.2020
Data Scientist - Contract
Southern Cross Health Society
10.2019 - 10.2020
Master of Science - Data Science With First Class Honours
University of Auckland
02.2019 - 09.2020
Postgraduate Certificate - Information Technology
University of Auckland
07.2017 - 2018.07
Master of Engineering Studies - Electrical, Electronics And Communications Engineering
University of Auckland
07.2012 - 2014.02
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