ERIC ZIYUE FENG
Sydney,Australia
Summary
Dynamic professional with a proven track record at Poseidon Building Supplies, excelling in sales transaction processing and customer support. Adept at developing tailored solutions and enhancing client satisfaction through effective communication and problem-solving. Skilled in MYOB systems, ensuring accuracy and efficiency in all transactions while fostering strong relationships with clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Poseidon Building Supplies Pty Ltd
02.2025 - Current
- Assisted customers in selecting building supplies for various projects.
- Processed sales transactions accurately and efficiently using MYOB systems.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Collaborated with team members to enhance customer service strategies and approaches.
Specialised Dementia Carer
HammondCare
Terrey Hills, NSW
12.2022 - 07.2024
- Enhanced quality of life for clients through personalized care plans tailored to individual needs
- Administered medications accurately, ensuring proper dosage and timely intake
- Assisted clients with daily living activities, promoting independence and dignity
- Maintained accurate records, documenting progress notes and any changes in condition
- Collaborated with healthcare professionals to develop comprehensive care strategies
Community Aged Care Worker
Masonic Care Tasmania
Launceston, TAS
03.2021 - 07.2022
- Provide safe and appropriate community transport to meet the needs and goals of clients as directed by the Day Therapy Coordinator
- Respond to the needs of ageing people and/or people with a disability in a kind and professional manner
Truck Driver
Hobart City Mission
Hobart, TAS
06.2019 - 12.2019
- Ensured motor vehicles are used responsibly and safely in accordance with the transport and fleet policies and procedures
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
Airport Customer Service Agent
British Embassy Beijing
City Of Zhuhai, Guangdong
10.2016 - 12.2016
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Provided verbal summaries of non-English documents for immediate use
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Bachelor of Business - Accounting
University Of Tasmania
TAS07.2020
Professional Translator -
Australian Ideal College
TAS12.2017
Skills
- Sales transaction processing
- General accounting (MYOB and Xero system)
- Product and service solutions
- Healthcare coordination
- Care plan adherence
- Medication administration
- Client support (community and dementia care)
Certification
- Bachelor of Business (Accounting major), University of Tasmania
- National Accreditation Authority for Translators and Interpreters (NAATI) professional translator from the English language into the Chinese language
- National Heavy Vehicle (Medium Rigid) Driver License
- Public passenger vehicle ancillary certificate
- Working with vulnerable people license
References
References available upon request
WORKING RIGHTS
Australian Permanent Resident
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
Chinese (Cantonese)
Full Professional
Timeline
Sales Representative
Poseidon Building Supplies Pty Ltd
02.2025 - Current
Specialised Dementia Carer
HammondCare
12.2022 - 07.2024
Community Aged Care Worker
Masonic Care Tasmania
03.2021 - 07.2022
Truck Driver
Hobart City Mission
06.2019 - 12.2019
Airport Customer Service Agent
British Embassy Beijing
10.2016 - 12.2016
Bachelor of Business - Accounting
University Of Tasmania
Professional Translator -
Australian Ideal College
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