Erica A'Vard
Langwarrin,VIC
Summary
Top-notch Invoice Clerk with substantial experience processing and reconciling high volume of invoices. Identifies discrepancies and resolves errors in invoices with sharp eye for accuracy. Proficient in accounting software and Microsoft Excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration Support Officer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Administrative/Invoice Clerk
Voestalpine High Performance Metal
11.2009 - Current
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Collaborated with the sales department to ensure proper invoicing for newly acquired clients and service upgrades.
- Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
- Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
- Managed invoicing and payment processing operations.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Responded to customer concerns and questions on daily basis.
- Created improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
Sales Order Clerk
Lifespan
01.2000 - 01.2006
- Increased customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
- Collaborated with the warehouse team for timely dispatch of products, ensuring on-time deliveries.
- Reduced order errors by diligently reviewing all details before submitting to the fulfillment department.
- Enhanced workflow efficiency with thorough documentation of order changes and cancellations.
- Coordinated closely with finance department to ensure accurate invoicing and timely payments from clients.
- Promoted a positive work environment by effectively communicating with colleagues across departments and fostering teamwork in achieving common goals.
- Provided exceptional customer service by taking ownership of issues until resolved, consistently following up on progress updates without prompting from clients or management staff members alike.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Education
Skills
- Financial record keeping
- Expense Reporting
- Payment tracking
- Invoice Processing
Certification
Additional Information
I have been Treasurer for Mazenod Volleyball Club for three years, helping the club grow from around 70 members to 250 members this year. This is a role that I took on not knowing what was expected but made my own. I was the proud recipient of the Joe Moore award last year for all the hard work that I put in and a role that I love. I have developed my own invoicing system and when members contact me when in financial difficulties, have worked out a reliable payment plan.
Timeline
Administrative/Invoice Clerk
Voestalpine High Performance Metal
11.2009 - Current
Sales Order Clerk
Lifespan
01.2000 - 01.2006
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