Erica Badcock
Launceston,TASMANIA
Summary
Skilled Senior Sales Assistant enthusiastic about taking on challenging goals and driving team growth. Background in products to learn new products and services quickly in order to provide first-rate service and support. Focused on maximizing sales numbers and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Salesperson
NATURES WORKS
LAUNCESTON, TASMANIA
12.2011 - Current
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Listened to customer needs to identify and recommend best products and services.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Ensured a clean, organized working environment by cleaning shelves, counters, windows and floors.
- Resolved customer complaints in a professional manner while providing excellent customer service.
- Processed returns, exchanges and refunds according to company policy.
Casual Retail Sales Assistant
ROCKMANS
KINGS MEADOWS, TASMANIA
01.2013 - 07.2015
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Operated the cash register, accepted payment, and issued receipts.
- Maintained an organized and clean store environment.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a professional manner.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Education
High School Diploma -
KINGS MEADOWS HIGH SCHOOL
Launceston, TAS11-1973
Skills
- Relationship building
- Customer Relations
- Stock Level Management
- Customer service
- Display restocking
- Complaint handling
- Client Support Expertise
Timeline
Casual Retail Sales Assistant
ROCKMANS
01.2013 - 07.2015
Salesperson
NATURES WORKS
12.2011 - Current
High School Diploma -
KINGS MEADOWS HIGH SCHOOL
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