ERICA BIFFA
Albion
Summary
Passionate and attentive Community Service Bachelor student eager to contribute to the support of refugees and asylum seekers in Australia. With a background in cultural anthropology, administration, accounts, sales, and internal operations, I thrive in fast-paced environments and excel in juggling multiple tasks while maintaining a professional demeanour at all times.
I am actively seeking an opportunity to lay the foundation of my career in the community service sector, while making a meaningful impact and grow personally and professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Officer
First Sun Solar
2022.01 - Current
- First Sun Solar is a pioneering solar company committed to delivering sustainable energy solutions to its clients.
- As an Administrative Assistant at First Sun Solar, I undertake multifaceted responsibilities vital to the smooth operation of the company's administrative functions and customer relations, such as: customer onboarding, promptly addressing inquiries and resolving issues, invoicing and billing, and ad hoc administrative tasks.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Field Placement Student
Community Refugee Sponshorship Australia (CRSA)
2024.02 - 2024.06
- CRSA is a not-for-profit agency that, in partnership with the Department of Home Affairs, trains Australian volunteers in welcoming refugees refugees and supporting their resettlement under the CRISP
- During this placement, I conducted pre-arrival calls with offshore refugees using interpreters to plan their resettlement and assess their needs.
- My responsibilities included: identifying potential challenges impacting resettlement and ensuring timely support and resources were available upon arrival; exporting data into Zoho Survey software to monitor and evaluate the CRISP; ad hoc tasks to promote and enhance the program.
Operational Assistant & Recruiter
Storm Group
2019.01 - 2021.05
- Storm Group is a leading Direct Marketing agency representing some of the best brands and NGOs in Australia with offices in multiple locations.
- As an Operational Assistant, my duties included being the first point of contact at the Melbourne office, greeting and assisting new recruits and visitors, supporting the Sales Director by managing his diary, supervising the day-to-day operational function of the Melbourne branch, on-boarding and off-boarding Australia wide, filing and organizing employee and office documentation, generating weekly PL statement and business overview for each operating business unit, and managing stock control and inventory checks.
- Streamlined operational processes by identifying inefficiencies and implementing strategic solutions. Enhanced team productivity by providing administrative support and coordinating schedules.
- Working towards targets and KPIs, my main focus was to guarantee an incremental growth of the sales teams based in Sydney, Newcastle, Brisbane, and Gold Coast.
- Duties include designing and implementing the overall recruiting strategy, contacting applicants on the phone and filtering the best candidates for open positions, generating a weekly recruitment report, and on-boarding and off-boarding.
PA & Office Manager
BRKV
2017.09 - 2018.01
- BRKV is a private investment group specializing in the development of small businesses and new concepts.
- As a PA and Office Manager, I acted as the first point of contact for the CEO, managing his diary and providing him one-to-one administrative and secretarial support.
- Additionally, I ensured the smooth running of the office on a day-to-day basis, including tasks such as booking and arranging travel itineraries, conducting or preparing research, supervising stock control and inventory checks, dealing with correspondence and queries, liaising with staff, suppliers, and clients, managing office budget and filing expenses, implementing and maintaining office administrative systems, organizing company events, and handling HR tasks such as recruitment, contracts, holidays, and filing expenses.
Sales Consultant
IBA Global
2017.04 - 2017.12
- IBA Global is a face to face acquisition company established since 2003.
- As a Sales Consultant, I promoted a vast range of services, participating in door-to-door and events campaigns.
- My responsibilities included traveling every day to different neighbourhoods and suburbs, meeting with customers to drive sales and product knowledge, and training other sales consultants.
Floor Manager
Sofra
2016.09 - 2017.09
- Sofra is an acclaimed Turkish restaurant in London.
- Starting as a cashier, I was quickly promoted to Floor Manager, where my responsibilities included managing, training, and supervising staff, scheduling staff hours, supervising and closing the till and bank the cash flow, ensuring the best customer service, and managing complaints.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
Bachelor of Community Services - Community Services
Stott's Colleges
Melbourne, VIC05.2025
Bachelor in Anthropology - Cultural Anthropology
Alma Mater Studiorum Università Di Bologna
Bologna, Italy03.2016
Skills
- Interpersonal Skills
- Communication Skills (verbal and written)
- Critical thinking and problem solving
- Organisational skills
- Effective Time Management and Multitasking
- High Attention to Detail
- Meeting Deadlines
- Customer Service
- Direct Sales Skills
- IT Skills
- Office365 (Excel, Word, PowerPoint, Outlook)
- PandaDoc
- Xero
- Hero
- Zoho
- 50 wpm
Languages
Italian
Native or Bilingual
English
Full Professional
French
Limited Working
Volunteering Experiences
BAOBAB (Refugee Camp); MAY 2018 - JULY 2018, ROME (ITALY)
As volunteer I assisted the refugee, distributing essential supplies, such as clothes, food, and sanitary products.
BICE (NGO engaged in children's rights); JUNE 2012 - AUGUST 2012, LOMÉ (AFRICA)
My assignments were to organize recreational activities for the kids hosted in the NGO facility, and help them to learn basic French.
AIRC (association that promotes cancer research); 2011, MILANO (ITALY)
During this experience I assisted during several fundraising events aimed to fund cancer research.
Certification
- Indigenous Cultural Awareness Training - [expiry: 05/02/2026]
- Working with Children Check [expiry: 02/05/2027]
- Police Check [valid from: June 2022]
- IELTS 8 [valid from: 07/05/2022]
- Covid-19 Certificate (3 doses)
REFERENCES
Reference available upon request
Timeline
Field Placement Student
Community Refugee Sponshorship Australia (CRSA)
2024.02 - 2024.06
Administrative Officer
First Sun Solar
2022.01 - Current
Operational Assistant & Recruiter
Storm Group
2019.01 - 2021.05
PA & Office Manager
BRKV
2017.09 - 2018.01
Sales Consultant
IBA Global
2017.04 - 2017.12
Floor Manager
Sofra
2016.09 - 2017.09
Bachelor of Community Services - Community Services
Stott's Colleges
Bachelor in Anthropology - Cultural Anthropology
Alma Mater Studiorum Università Di Bologna
- Indigenous Cultural Awareness Training - [expiry: 05/02/2026]
- Working with Children Check [expiry: 02/05/2027]
- Police Check [valid from: June 2022]
- IELTS 8 [valid from: 07/05/2022]
- Covid-19 Certificate (3 doses)
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