Erica Buan
Dudley Park,Australia
Summary
Seeking a position in the FIFO industry where I can apply my personal and professional skills; and further sharpen developed skills from previous management positions and related experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Full-Time Assistant Manager
Nandos
02.2023 - Current
- Training and guiding new crew members
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Cleaning all and closing safely during night closing
- Creating and managing crew time schedules efficiently
- Helping to improve the store
- Working alongside the restaurant manager
- Supporting the team to be the best they can be and deliver successful shifts.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Supervisor
Hungry Jacks
02.2023 - Current
- Training and guiding new crew members
- Duty of care doing first aid training and fire training
- Resolving problems or any issue
- Cleaning all and closing safely during night closing
- Helping with Front counter, Kitchen hand, Drive thru and Barista
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Full-Time Assistant Manager
Hungry Jacks
11.2021 - 02.2023
- Operating and running the shift smoothly
- Training and guiding new crew members
- Duty of care doing first aid training and fire training
- Resolving problems or any issue
- Cleaning all and closing safely during night closing
- Helping with Front counter, Kitchen hand, Drive thru and Barista
- Creating and managing crew time schedules efficiently
- Helping to improve the store.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Shift Supervisor
Hungry Jack's
02.2021 - 11.2021
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Crew Member
Hungry Jacks
04.2018 - 02.2021
- Front counter, serving our guests with a passion and good attitude
- Kitchen area, mastering the multi-tasking of food preparation
- Drive Thru, being fast and accurate with the service but still with a passion
- Barista, prepare and serve coffee
Education
John Tonkin College Met Campus
Greenfields, Western Australia01.2020
John Tonkin College Tindale Campus
Mandurah, Western Australia01.2017
Mandurah Primary School
Mandurah, Western Australia01.2014
Jesus Eternal Word Christian Academy
Porac, Pampanga01.2012
Skills
- Adaptability
- Eagerness to Learn
- Excellent Verbal and Writing Communication Skills
- Team Player
- Technical Proficiency
- Attentive Listening
- Can Work Independently or By Team
- Staff Management
- Problem solving
- Project Planning
- Computer Skills
Certification
- WA Approved Management
- Liquor License Approved Manager WA
- Provide cardiopulmonary resuscitation
- Provide basic emergency life support
- Provide First Aid
- Confine small emergencies in a facility Certification
- Use hygienic practices for food safety
- Participate in safe food handling practices
REFERENCES
1. Artem Narvasa (District Manager)
0402276208
2. Louiesa Mirasol (Store Manager)
0422711879
3. Shirley Flores (Store Manager)
0458261846
Timeline
Shift Supervisor
Hungry Jacks
02.2023 - Current
Full-Time Assistant Manager
Nandos
02.2023 - Current
Full-Time Assistant Manager
Hungry Jacks
11.2021 - 02.2023
Shift Supervisor
Hungry Jack's
02.2021 - 11.2021
Crew Member
Hungry Jacks
04.2018 - 02.2021
John Tonkin College Met Campus
John Tonkin College Tindale Campus
Mandurah Primary School
Jesus Eternal Word Christian Academy
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