Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Erica Buchanan

Erica Buchanan

Buderim,Australia

Summary

I am an experienced Property Manager proficient in overseeing commercial and residential properties. My skillset includes addressing tenant requirements and collaborating with potential renters and owners to negotiate mutually beneficial leasing terms. I have extensive knowledge of local market prices and trends. I am a driven individual, motivated to provide high-quality service, utilising exceptional communication and bargaining abilities. I have a notable track record of effectively managing large workloads with precision and efficiency. With 5 years of experience, I am an accomplished real estate management professional with a Queensland registration and recognised New Zealand qualifications. I proudly surpass the needs of buyers, sellers, and tenants through expert sales and leasing management. I utilise proactive planning and organisational skills to consistently meet deadlines. I am a skilled professional adept at establishing and enhancing customer relationships as well as an organised individual devoted to offering comprehensive advice and assistance to clients in the current market. I conduct thorough research and analysis to facilitate decision-making and demonstrate success in optimising operations and resolving issues. I am highly skilled in cultivating enduring relationships with key decision-makers, customers, and team members to advance company objectives. I am prepared to leverage training and expertise to embrace new professional challenges and I am meticulous and efficient, in overseeing staff, properties, and special projects. I am committed to collaborating with property office and maintenance personnel to manage on-site activities. I am focused on achieving occupancy targets and working closely with property owners and decision-makers to fulfill various requirements. As a manager, I am committed to ensuring a secure and comfortable environment for residents while advocating for the needs of the building board. I am an organised and reliable candidate who excels at managing multiple priorities with a positive outlook. I am willing to assume additional responsibilities to meet team objectives.

Overview

7
7

Years of experience in property management

5
5

Years of experience as company director

10
10

Years of professional experience

Work history

Head Property Manager

Hoti Holdings and International Lodge
Auckland, New Zealand
09.2022 - Current
  • Established key relationships with potential leasers and renters.
  • Conducted routine inspections in line with proper procedures and within agreed timescales.
  • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
  • Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
  • Maintained high administrative standards to maximise data accuracy.
  • Staff management and training
  • Tenancy law & legal requirements
  • Problem solving and diplomacy
  • Assessed portfolio of properties to guarantee compliance with industry regulations.
  • Acted as main point of contact for tenants, contractors and third party agents.
  • Explained terms of lease and amounts to be paid to tenants.
  • Organised remedial work and check-out reports for tenancy terminations.
  • Drafted lease contract and collected deposits from tenants.
  • Resolved maintenance issues in line with relevant procedures.
  • Collaborated with security personnel to install security devices and comply with safety measures.
  • Prepared yearly budget and scheduled payables and receivables.
  • Reported suspicious activity and violators to management.
  • Coordinated with maintenance for required repairs.
  • Maintained attractiveness and appealing facade to gain potential tenants.
  • Implemented proper guidelines and procedures to maintain standards.
  • Vetted potential tenants by assessing bank statements, verifying identification, and contacting references.
  • Collected rent and managed online payments for streamlined accounting processes.
  • Posted vacancies online and distributed flyers in community to attract potential tenants.
  • Drafting company processes and templates to implement for smoother running of the business.

Property Manager

Quinovic Warkworth
Warkworth, Auckland
11.2021 - 09.2022
  • Facilitated smooth occupant changeovers by forwarding meter reading and liaising with utility companies.
  • Maintained high administrative standards to maximise data accuracy.
  • Established key relationships with potential leasers and renters.
  • Organised remedial work and check-out reports for tenancy terminations.
  • Acted as main point of contact for tenants, contractors and third party agents.
  • Conducted routine inspections in line with proper procedures and within agreed timescales.
  • Explained terms of lease and amounts to be paid to tenants.
  • Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
  • Assessed portfolio of properties to guarantee compliance with industry regulations.
  • Implemented proper guidelines and procedures to maintain standards.
  • Posted vacancies online and distributed flyers in community to attract potential tenants.
  • Collaborated with security personnel to install security devices and comply with safety measures.
  • Maintained attractiveness and appealing facade to gain potential tenants.
  • Drafted lease contract and collected deposits from tenants.
  • Vetted potential tenants by assessing bank statements, verifying identification, and contacting references.
  • Collected rent and managed online payments for streamlined accounting processes.
  • Coordinated with maintenance for required repairs.
  • Reported suspicious activity and violators to management.
  • Resolved maintenance issues in line with relevant procedures.

Consumer Advisor

Salvation Army
02.2020 - 11.2021
  • Applied conflict management practices to defuse confrontations while interacting with business owners.
  • Checked operations to verify correct measures, weights and standards in trade.
  • Documented systemic compliance problems and inappropriate business practices for official reporting.
  • Prepared reports and documentation after business inspections.
  • Conducted interviews with employees and documented health and safety compliance issues.
  • Found regulatory breaches and provided firms with constructive guidance.
  • Visited business locations for planned assessments and investigations of reported violations.
  • Verified company wages against regulations to assess compliance with employment requirements.
  • Compiled relevant legal and administrative documents relating to inspections.
  • Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
  • Explained technical regulations to non-technical customers in clear and concise manner.
  • Protected consumer interests with transparent pricing, packaging and presentation.
  • Promoted importance of proper regulatory knowledge throughout daily work.
  • Analysed written reports and statements to verify regulatory compliance.
  • Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
  • Respond to information requests from organisations and members of public.

Director

Hierarchize Limited
08.2019 - Current
  • Negotiated with suppliers to reduce costs and achieve stable supply chains.
  • Built and maintained positive relationships with employees, enhancing staff retention figures.
  • Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
  • Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
  • Defined scope for wide range of projects.
  • Developed strategic partnerships to expand client base.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Created clear company mission and vision statements, improving staff focus and motivation.
  • Evaluated challenging developments and provided solutions for company.
  • Implemented company policies and legal guidelines.
  • Supervised and developed high-achieving staff, providing orientation, training, support and direction.
  • Managed business operations, financial performance and investments of company.
  • Drafted and submitted monthly reports to board of directors.
  • Supported marketing strategy and advertising initiatives that built brand awareness and reputation.
  • Delivered speeches at events and conferences to enhance brand awareness.
  • Formulated business plans to increase growth and minimise cost for company.
  • Participated in staff meetings to discuss announcements and developments.
  • Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
  • Oversaw performance of executives and provided guidance for improvement.
  • Designed business strategies to obtain short and long-term goals for company.
  • Provided market insights, developing trends and methods to board of directors.

Education

Certificate Child Protection Studies program - Social Work

Child Matters, New Zealand

Certificate of Higher Education - Property Management

RentSkills: Property Manager Certificate, New Zealand
01.2023 - 07.2023

BSocSc - Political Science and Social Policy

Waikato University
Third year student

Property Management Certificate - Real Estate

Auckland Property Investors Association, New Zealand
2019

Supported lifestyles certificate 1 & 2 - Disability support and social work

CCS Disabilty Action, New Zealand
2018

26557 Child Restraint Technician - undefined

Retail Institute
2013
Unit standards 26556

Skills

  • Time management
  • Reporting
  • Diplomacy
  • Negotiation
  • Communication skills
  • Merchandising
  • Business to business sales
  • Ordering
  • Goal setting
  • Customer service
  • Sales
  • Presentations
  • Teamwork
  • Food & beverage experience
  • Product knowledge
  • Company representation
  • Displays
  • Demonstrating
  • GST invoicing
  • Record keeping
  • IRD filings
  • Skill Summary
  • Non Technical Skills:
  • Friendly, approachable, knowledgeable, honest, customer focused
  • Computer Skills:
  • MS Excel; Intermediate
  • MS Word; Intermediate

Accomplishments

Employment Related Training:

  • Rentskills: Property Management education program
  • Auckland Property Investors Association (APIA) registered member
  • Care and protection Certificate
  • Store safe Passport
  • Liquor licensing Qualification'Farmers' Competency Assessment and Development Programme, Level 1'Hannah's' Retail & Customer Service Certificate
  • Fonterra site certificate
  • Waikato University entrance certificate
  • Certificate of media arts
  • General Managers License
  • Aug 1996-Basic Resuscitation Certificate
  • Nov 1999-Cardio Pulmonary Resuscitation Certificate
  • Maintained occupancy rate at 100% for 7 months.
  • Maintained 90% or higher occupancy rate for entire length of employment.
  • Oversaw multiple residential family properties totaling over 90 individual units.
  • Increased occupancy rates from 70% to 100% in 4 months.
  • Achieved better results by introducing processing and templates I created for administration tasks.
  • Collaborated with team of 4 in the development of the Property Management company and building the support team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Hired, trained and supervised team of 3 staff members.

Timeline

RentSkills: Property Manager Certificate - Certificate of Higher Education, Property Management
01.2023 - 07.2023
Head Property Manager - Hoti Holdings and International Lodge
09.2022 - Current
Property Manager - Quinovic Warkworth
11.2021 - 09.2022
Consumer Advisor - Salvation Army
02.2020 - 11.2021
Director - Hierarchize Limited
08.2019 - Current
Child Matters - Certificate Child Protection Studies program, Social Work
Waikato University - BSocSc, Political Science and Social Policy
Auckland Property Investors Association - Property Management Certificate, Real Estate
CCS Disabilty Action - Supported lifestyles certificate 1 & 2, Disability support and social work
Retail Institute - 26557 Child Restraint Technician,

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Erica Buchanan