Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
REFERENCES
Timeline
Generic

Erica Fewquandie

Cairns, QLD,QLD

Summary

Motivated worker offering a strong work ethic and positive attitude. Highly effective in fast paced environments. Responsible worker with excellent communications skills demonstrated by years of experience. Providing great service to satisfied clients. Highly detailed oriented and organized and work well with others to get the job done to satisfaction of the customer or organization. I am a keen individual who is open to further training. Very approachable and very easily adaptable to any work environment. I am confident and a great listener. Worked with Member of Parliament Peter Dodd as a clerk in1995 then branched out to Education, Housing, Health, CDEP, Security, Librarian and Community Legal Service, Youth Worker Assistant, Social Emotional Wellbeing Counsellor Assistant and Student Support Officer and Mentor.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Student Support position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Temp Receptionist

Boystown
01.2017 - 03.2017
  • Assisting Program Coordinators
  • Front reception duties
  • Answered phone calls efficiently, directing inquiries to appropriate departments.
  • Managed appointment scheduling for smooth office operations.
  • Enhanced visitor satisfaction by maintaining clean and organized reception area.
  • Assisted visitors and clients with inquiries to provide informative support.
  • Facilitated communication between departments, improving inter-office efficiency.
  • Greeted visitors warmly, creating welcoming first impression.
  • Handled customer complaints and queries to resolve issues promptly.

Teacher Aide / Educator

Townsville Christian College
04.2023 - 01.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Employment Officer

NORTEC
02.2022 - 06.2022
  • Provide service and support to jobseekers connected to employment activities and opportunities
  • Engage candidates into work experience, work for the dole, training and volunteering opportunities to develop employability skills
  • Be responsible for the effective and secure administration of NORTEC's systems and processes as they pertain to jobseekers
  • Lead group job search, skill development and job hub activities
  • Achieve individual, team and organisational performance targets
  • Be an active part of a team
  • Work safely
  • Exceptional customer service skills with an ability to influence, motivate and to build relationships with candidates and stakeholders
  • Strong administrative and computer skills with experience using Microsoft Office programs and database systems
  • A passionate, committed and ethical approach to helping members of the community
  • Excellent professional presentation, time management, verbal and written communication skills and positive work attitude
  • Ability to work in teams and learn new skills
  • Maintained detailed records of client progress towards employment goals, enabling regular follow-up support where necessary.
  • Fostered a supportive environment within the office, resulting in greater team cohesion and improved workplace morale.

Disability Support Worker/ Administration Support

Nioka Solutions
01.2020 - 01.2021
  • Encourage Embrace And Empower Customer
  • Assist customers to live full lives
  • Take to appointments
  • Prepare and make meals
  • Assisted individuals with disabilities to enhance daily living skills.
  • Supported clients in maintaining independence, providing personalized care strategies.
  • Improved client well-being by facilitating access to community resources.
  • Enhanced communication with clients through active listening and empathy.
  • Implemented behavior management strategies to promote positive interactions.
  • Assisted with personal care tasks to ensure client comfort and dignity.

Business Administration

Gold Coast2018 Commonwealth Games Corporation (GOLDOC)
01.2017 - 01.2018
  • Relief reception duties in a busy corporate environment – counter enquiries
  • Customer Service externally and internally – meet and greet dignitaries, Face for Gold Coast Olympic Corporation
  • Office support at a corporate level
  • Behind the scenes duties assisting Office Manager/ Supervisor/ Office Facilities Management
  • Record and maintain updated data of staff daily
  • Organizing new starter resources
  • Check and monitor meeting rooms - clean and tidy replenish resources
  • Check, restock and replenish supplies
  • Check any maintenance required and organize for repairs to be completed
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business by delivering exceptional service consistently.

Student Support Officer and Mentor

Dreamtime Training
01.2014 - 01.2015
  • Supporting, training and mentoring at Diploma level ( Business and Community Service Work)
  • Students to develop the following:
  • Study and learning skills
  • Time Management Skills
  • Strategies for navigating the training process
  • Strategies for meeting training organization expectations, rights and responsibilities
  • Critical thinking and academic writing skills
  • Provision of training support to Diploma level of Business and Community Service Work trainers include:
  • Enrolment of Students and reporting and monitoring progress
  • Language, Literacy and Numeracy assessments of students at entry and exit of course
  • Supporting Students – providing support to students in their studies in Diploma of Business / Referring students to community organizations for assistance
  • Assisting the trainer in Diploma in Business – facilitating the class
  • Reception duties – providing professional customer service daily
  • Opening and closing office daily
  • Developed strong relationships with community organizations to connect students with relevant external support services when needed.
  • Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
  • Implemented early warning systems that identified struggling students before they fell behind significantly.
  • Enhanced student support services by implementing innovative strategies and programs.
  • Ensured timely resolution of student concerns by efficiently addressing their needs and connecting them with appropriate resources.

Education

Certificate IV - Training & Assessing

01.2019

Cert IV - Management and Leadership

01.2018

Certificate1 - Business

01.2017

Certificate II - Library and Information Technology

01.2006

Skills

  • Thirteen years’ experience in professional customer service both face to face and phone based
  • Strong business development capabilities
  • Proactive in personal projects
  • My personality is outgoing, friendly and generous
  • Reliable team worker
  • Engaging personality
  • Fast and efficient service worker
  • Customer orientated
  • Quick learner
  • Dedicated team player
  • Professional customer service
  • Leadership
  • Mentoring
  • Event Organizer
  • Networking Skills
  • Customer interaction
  • Front desk operations
  • Call handling
  • Communication skills
  • Data entry
  • Multitasking ability
  • Time management
  • Greeting visitors

Accomplishments

  • Attending Swearing In Ceremony for Linda Burney, the First Indigenous female member of the House of Representative elected to serve NSW Parliament in2016.
  • Committee Member for the First International Indigenous Business Conference Cairns
  • Coordinator and Committee Member for the2004 NAIDOC Fashion Parade
  • Coordinator Assistant and Committee Member for Dreamtime Gundoo’s Aboriginal and Torres Strait Islander Corporation
  • Mentor for Young Indigenous Women Leadership Program
  • Indigenous Women’s Leadership Program

Work Preference

Work Type

Part Time

Important To Me

Work-life balancePersonal development programsTeam Building / Company RetreatsFlexible work hours4-day work week

REFERENCES

Ella Mosby

ABV Care Manager

Townsville Christian College

Townsville

Mobile: 0473616277

Anna Grozinger 

NORTEC

Recruitment Site Manager

Gold Coast 0433664542

Noel Rashleigh

Nioka Solution

Owner/Manager

Tweed Heads

Mobile: 0422226626

Timeline

Teacher Aide / Educator

Townsville Christian College
04.2023 - 01.2025

Employment Officer

NORTEC
02.2022 - 06.2022

Disability Support Worker/ Administration Support

Nioka Solutions
01.2020 - 01.2021

Temp Receptionist

Boystown
01.2017 - 03.2017

Business Administration

Gold Coast2018 Commonwealth Games Corporation (GOLDOC)
01.2017 - 01.2018

Student Support Officer and Mentor

Dreamtime Training
01.2014 - 01.2015

Cert IV - Management and Leadership

Certificate1 - Business

Certificate II - Library and Information Technology

Certificate IV - Training & Assessing

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Erica Fewquandie