Erica griffin
Heathmont,VIC
Summary
Reliable Shift Leader with 3 years in customer service and the food prep industry. Excellent motivational leader, successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers and ensuring a safe and welcoming workplace for all employees
Overview
3
3
years of professional experience
Work History
Shift Supervisor
KFC Lilydale/Mooroolbark
05.2021 - Current
- I am a casual formally at mooroolbark kfc but as of recently Lilydale KFC, as a hostess and shift supervisor.
- I work in customer service and food prep.
- I pack and take orders at the front counter and drive-thru
- I also clean the restaurant and kitchen, which includes sweeping, mopping, and wiping most surfaces in KFC using range of kitchen grade chemicals im trained to use.
- I deal with all different kinds of people and am able to assist when things aren't in order. as part of my management training i am in charge of deescalating situations and keeping customers happy as well as my team members safe.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
High School Diploma -
Ringwood Secondary College
Melbourne, VIC11.2023
Cert, III - Business Management
IVET-online
Melbourne11.2023
Skills
- Employee Training
- Workplace Safety
- Inventory control and record keeping
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Schedule Management
Availability
I have full time availability as I have completed school and have no other prior commitments.
Interestsandpassions
My biggest passion is riding and being around horses. I hope to one day have a job in the equine industry so I can turn my hobby into my career and live off doing something I'm passionate about.
Educationandawards
- Marlborough primary school, K, Year 6
- RINGWOOD SECONDARY COLLEGE, Year 7, Year 12
- ACADEMIC ACHIEVEMENT AWARD, 2018
- HLTAID009 provide cardiopulmonary resuscitation
- HLTAID010 provide basic emergency life support
- HLTAID011 provide first aid
Personal Information
- Age: 19
- Date of Birth: 13/07/2005
horse riding
i have been riding horses since i was 8 and had my own lease horse for 12 months when i was 16 which taught me a lot about responsibilities and owning a horse at such a young age, who i was completely financially responsible for, helped me build skills in budgeting and setting priorities to ensure my horse got the best care possible. Horse riding is my biggest passion and something i hope to have the opportunity to do for the rest of my life.
Additional Information
references
Kane Donaldson-Ellis
(KFC Mooroolbark resturant general manager)
0421 516 043
Jordan Unternahrer
(KFC Mooroolbark assistant resturant manager)
0416 574 484
Timeline
Shift Supervisor
KFC Lilydale/Mooroolbark
05.2021 - Current
High School Diploma -
Ringwood Secondary College
Cert, III - Business Management
IVET-online
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