Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Erica HOWE

Moncrieff,ACT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

HR Manager - Corporate Management Team

Complex
02.2023 - 02.2024
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Fostered positive work environment through comprehensive employee relations program.

Location/Senior Area Manager

InvoCare
07.2017 - 12.2022
  • Hire, coach and develop staff as required to meet operational requirements
  • Set high standards of performance and conduct regular reviews of staff in accordance with processes
  • Monitor and manage issues relating to employee and industrial relations policies, procedures and practices
  • Deliver case volume targets, providing forecast insights, and improvement strategies
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
  • Develop strong business networks with the industry, public and private sector organisations, key influencers, community groups and the general public
  • Spearheaded cross-functional teams in launching new products, resulting in greater market penetration.
  • Led regional sales meetings to discuss progress, evaluate strategies, set goals collectively, increasing motivation levels significantly.

Office Manager/Memorial Consultant

Norwood Park Crematorium
05.2015 - 07.2017
  • Complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales and office operations
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, in-person or email correspondence.
  • Communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery
  • Administrative tasks relating to the processing and sales of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of instructions for placement
  • Designing plaques for memorial locations and families using Arrowscript computer software
  • To ensure all cremation paperwork and memorial records are accurately checked and stored as required by legislation
  • Interpreting and providing advice on Norwood Park policies, procedures and guidelines and government legislation, including the Cemeteries and Crematoria Act, Code of Practice and Regulations
  • Manage Norwood Park website publication including updates, changes and new web pages
  • Responsible for receipting, invoicing and recording income and payments using MYOB Accounting System

Administration Officer/Reception

William Cole Funerals
03.2013 - 04.2015
  • Providing accurate and timely administrative and support services to regional office staff
  • Operating a range of computer-based applications, including word processing, spreadsheet and database software
  • Maintaining accurate and comprehensive records, in accordance with policies and procedures
  • Contributing to a cohesive team environment by sharing information, supporting and assisting colleagues in a proactive manner to meet goals and deadlines
  • The ability to work autonomously and in a team environment
  • The ability and experience interacting daily with people at all levels and from various backgrounds and socio-economic groups, showing compassion and support.

HR Consultant Relocations Officer for G20 Taskforce 2014 Summit

Prime Minister and Cabinet (Non-ongoing)
01.2013 - 08.2013
  • Interpret departmental and taskforce specific entitlement policies, and liaise with employees to provide advice on entitlements
  • Make recommendations to the Branch Head and delegate on the relevant entitlements for each employee, including the management of the appropriate financial processes
  • Contribute to the taskforce employees through the coordination of entitlements, in particular, managing the relocation entitlements for new and existing employees working on the 2014 Summit

ANU - HR Manager SM1

ANU College of Engineering and Computer Sciences
09.2012 - 08.2013
  • Managed the delivery of Human Resources Services within the Division of 250 staff, including recruitment and retention, work health and safety, learning and development, human resource reporting, payroll, performance management, grievance and conduct and change management
  • Developed and implemented strategic plans in alignment with the College including succession planning
  • Provided high quality authoritative advice on complex human resource matters; provide timely and accurate advice and support to the senior management team and team managers on a range of employment matters, including advice and support on human resources management innovations and strategies to enhance organisational effectiveness
  • Led, managed and mentored a small team of HR practitioners
  • Managed and implemented WHS strategic plan for the college including case management
  • Considered applications for reclassification's, market loadings and allowances and provide recommendations to the Delegate.

ANU - Senior HR Consultant SM1

Australian National University, Human Resources Division
01.2010 - 09.2012
  • Provide high level authoritative advice and support on the human resource implications of complex issues including organisational change and development, performance management issues and staff grievances in order to facilitate the achievement of the Universities strategic goals
  • Advise, coach, and support supervisors, managers and HR practitioners in good HR and management practice, especially in relation to managing change and performance
  • Worked closely with the Unions to ensure a smooth transition to any change proposals that the ANU were implementing
  • Research and prepare written advice for clients (usually Divisional and University management) on complex HR issues which is authoritative, responsive, complete and timely

ANU - Appointments and Promotions Manager SM1

Australian National University, Human Resources Division
01.2007 - 01.2010
  • Manage the Appointments and Promotions Branch ensuring the effective delivery of services in line with approved service agreements, Enterprise Agreement, current legislation and budget constraints
  • Responsible for ensuring implementation of all relevant University policies and procedures, and modelling good practice in management
  • Managed the University's Appointment and Promotions branch providing strategic advice and ensured an effective recruitment function for ANU (in both process and outcome), including vacancy advertising, application processing, offers and variations, senior appointments, academic promotions, and casual employment
  • Participate in a range of HR-related activities and workgroup's within and outside the Division as required

ANU -Appointments & Promotions Deputy Manager ANU8

Australian National University, Human Resources Division
01.2004 - 01.2007
  • Manage operational recruitment activities for ANU (in both process and outcome), including vacancy advertising, application processing, employment offers, and casual employment
  • Provide responsive advice to managers on recruitment matters
  • Coordinate the daily operational activities of the recruitment team
  • Provide coaching and training for team members
  • Manage projects, including the research for, and preparation of, policies, procedures and strategic reports for the University Executive.

ANU-Appointments and Promotions Consultant ANUO6/7

Australian National University, Human Resources Division
01.2003 - 01.2004
  • Provide policy and procedural advice on all aspects of recruitment and appointments to the ANU
  • Preparation of letters of offer, contracts and associated correspondence for all appointments
  • Advise and assist with the preparation and appropriate placement of job advertisements including web publishing
  • Contribute to, prepare and conduct Staff Selection training for ANU staff
  • Establish and maintain cooperative working relationships within the ANU, and with external bodies such as DIMIA and ATO.

Senior Recruitment Consultant

The Green and Green Group
01.2002 - 01.2003
  • Responsible for Government and private sector permanent and temporary recruitment for the IT Division
  • Redeveloped the dormant IT division of Green & Green and restructured the IT division procedures and administration files including contracting and permanent placement procedures
  • Managing the contractors and clients by servicing both clients and candidates through successful placements
  • Managed high level recruitment services (Senior Appointments) - develop position descriptions, selection criteria, determine recruitment best practice, improve capabilities of recruitment panels, oversee selection, contract and induction process
  • Received 'Consultant of the Quarter' award, achieving the highest biller of the quarter and highest biller recorded at the Green & Green Group.

Food and Beverage Manager

The Four Seasons Group - Sydney
06.2000 - 01.2002

Recruitment Consultant

PAXUS Recruitment
01.2000 - 01.2002

Recruitment Consultant

Forstaff - Sydney City Branch
01.2000 - 01.2001

Food and Beverage Assistant Manager

The Four Seasons Group - Washington DC
01.1996 - 06.2000

Education

Bachelor of Business Management - Business Administration/Management/Human Resources

Cornell University
America

Skills

  • HR policies and procedures
  • Customer Service
  • Retention Strategies
  • HR software proficiency
  • Onboarding and Orientation
  • Organizational Skills
  • Office Administration
  • Budget Administration

Education

Business Management Degree, Australian International Hotel School, 12/1997, Cornell University USA, Canberra Church of England Girls Grammar School, 1994, MYOB Accounting System - Intermediate Training, Oracle, Attraction and Recruitment Training (AHRI), Behavioural Interview Techniques (AHRI), AHRI Foundations Business Management, Presentation Skills/Customer Service Skills, Team Management Systems - Personal Profile, Employers Making a Difference (EMAD) - Opening the door for people with disabilities, Mental Health First Aid Course, Content Management System (web publishing), current baseline clearance pass

Timeline

HR Manager - Corporate Management Team

Complex
02.2023 - 02.2024

Location/Senior Area Manager

InvoCare
07.2017 - 12.2022

Office Manager/Memorial Consultant

Norwood Park Crematorium
05.2015 - 07.2017

Administration Officer/Reception

William Cole Funerals
03.2013 - 04.2015

HR Consultant Relocations Officer for G20 Taskforce 2014 Summit

Prime Minister and Cabinet (Non-ongoing)
01.2013 - 08.2013

ANU - HR Manager SM1

ANU College of Engineering and Computer Sciences
09.2012 - 08.2013

ANU - Senior HR Consultant SM1

Australian National University, Human Resources Division
01.2010 - 09.2012

ANU - Appointments and Promotions Manager SM1

Australian National University, Human Resources Division
01.2007 - 01.2010

ANU -Appointments & Promotions Deputy Manager ANU8

Australian National University, Human Resources Division
01.2004 - 01.2007

ANU-Appointments and Promotions Consultant ANUO6/7

Australian National University, Human Resources Division
01.2003 - 01.2004

Senior Recruitment Consultant

The Green and Green Group
01.2002 - 01.2003

Food and Beverage Manager

The Four Seasons Group - Sydney
06.2000 - 01.2002

Recruitment Consultant

PAXUS Recruitment
01.2000 - 01.2002

Recruitment Consultant

Forstaff - Sydney City Branch
01.2000 - 01.2001

Food and Beverage Assistant Manager

The Four Seasons Group - Washington DC
01.1996 - 06.2000

Bachelor of Business Management - Business Administration/Management/Human Resources

Cornell University

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Erica HOWE