Summary
Overview
Work History
Education
Skills
Activities
Qualifications And Licenses
Work Placement
Skills And Experiences
Availability
References
Certification
Timeline
Generic
Erica Kurnoth

Erica Kurnoth

Darwin,NT

Summary

Started off in the Administration department in min October 2022 and have been in Admin ever since. I was previously employed at United Workers Union as a Part-Time Admin Officer in Oct 2022 and finished there December of 2023. In December 2023 I had landed myself another Job as an Administrative Operations Officer at Larrakia Development Corporation. I believe I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Part-Time Administration Officer

United Workers Union
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Data Entry
  • Collection of Parcels for business


Administrative Operations Officer

Larrakia Development Corporation
12.2023 - Current
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Data Entry
  • Collection of Parcels for business
  • working closely with other programs in the Business to ensure that they have everything that they are required and need.
  • Providing assistance with meeting, events, and functions.
  • bookings and orders

Bank Teller Intern

Westpac Branch
01.2021 - 10.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted in reducing wait times for customers through effective queue management and timely service.
  • Supported branch operations by accurately balancing cash drawer and maintaining transaction records daily.
  • Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
  • Maintained security protocols, reporting suspicious activity to supervisors in compliance with bank policies.
  • Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.

Education

Casuarina Senior College

Sanderson Middle School

O'loughlin Catholic College

Certificate III - Sports And Recreation

SEDA
Darwin, NT
10.2020

Certificate II - Sports And Recreation

SEDA
Darwin, NT
10.2019

Skills

  • Teamwork abilities
  • Decision making
  • Organizational skills
  • Effective communication
  • Customer service
  • Multitasking capabilities

Activities

  • Given responsibility of handling cash
  • Held responsible for cash registers and counting money.
  • Call Centre and Communicating with customers over the phone.
  • Able to continue to work whilst on the phone to a customer.
  • Rookie of the Year in Rugby for the Women's Premier League side
  • Captained Football team in (2017-2018)
  • Captained Rugby team (2018 & 2019)
  • Represented the Northern Territory Rugby league team (2018, 2019, 2021)
  • Nominated for Frank Johnston Medal night U17s girls best and fairest Northern Territory Rugby League
  • Multiple standout awards in sports

Qualifications And Licenses

  • Cert II in Sports & Recreation (2019)
  • Cert III in Sports & Recreation (2020)
  • Ochre card - Valid
  • Australian Driver's License - Full license
  • First Aid Certificate
  • Refereeing/Coaching Touch rugby (Level 1)
  • Gender Violence Training - 2023
  • Domestic Violence Training - 2023
  • Cultural Awareness Training - 2023

Work Placement

  • Work placement at Larrakia Nation - Tenancy Support Program (2019)
  • Work placement at Carlee's hair design (2020)
  • Work placement with "Prunga Eletrical" as an electrician assistant (2020)

Skills And Experiences

  • Weekly voluntary work at primary school clinics
  • One day a week at selected primary schools, coaching and teaching sports (2019 & 2020)
  • Personal Assistant to the team leader
  • Voluntary work with kids that have an intellectual disability 1 day a week (2019 & 2020)
  • Voluntary work with food stalls and car washes
  • Reliable and willing to take on any roles given.
  • Great communication skills with customers/clients both verbally and physically
  • Confident and outgoing
  • Efficient
  • Able to multitask and a fast learner.
  • Work well with others.
  • Willing to take on any challenges without hesitation.
  • Demonstrated extensive experience in providing a high level of administrative tasks and working knowledge of general office procedures.
  • Demonstrated advanced computer literacy particularly use of the Microsoft Office Suite and other databases.
  • Can work independently without supervision and use initiative and judgement to prioritise and meet deadlines.

Availability

Monday - Friday 


Keen on remote work / travelling for work

References

  • Jolley Nguyen, Youthworx NT, Youth development coach, 0499 774 908, jolley@ywnt.com.au
  • Madeleine Rogers, SEDA 2019 Teacher, 0458 673 937, madeleineh@sedagroup.com.au
  • Jason Stoddart, Stoddy's Mobile Mechanical, Owner/operator, 0405 360 085, stoddysmechanical @outlook.com

Certification

  • Certified Sports and Recreations officer, SEDA NT - 2019 - 2020

Timeline

Administrative Operations Officer

Larrakia Development Corporation
12.2023 - Current

Bank Teller Intern

Westpac Branch
01.2021 - 10.2021

Part-Time Administration Officer

United Workers Union

Casuarina Senior College

Sanderson Middle School

O'loughlin Catholic College

Certificate III - Sports And Recreation

SEDA

Certificate II - Sports And Recreation

SEDA

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Erica Kurnoth