ERICA-LETISHA-TRASS WHITEMAN
Campbelltown,NSW
Summary
Assistant Store Manager with extensive experience in Frontline Retail. With over 10 years of experience, this has allowed me to showcase my effectiveness in all stages of team management whilst ensuring business operations run smoothly and efficient. My focused and enthusiastic demeaner would be my strongest attribute whilst also reducing workload for owners and senior management. Another attribute I hold proud is loyalty. My career started with Woolworths in 2011. In these years I completed the pathways which has, since 2018 led me to the Assistant Manager Role.
I have gained extra skills working in a warehouse doing pick packing and working in the office.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
BWS (formerly Woolworths)
01.2018 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- 7 years on the front end of Woolworths trained as Service Supervisor
- 2018 transferred to BWS and after showing capabilities asked to train as Trainee Assistant Manager
- Celebrated 10 years with the company last year in 2021.
Warehouse Pick Packing
Viking Cargo Logistics
04.2022 - 07.2024
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service
Woolworths
10.2011 - 01.2018
- Developed customer service improvement initiatives to decrease customer wait times.
- Increased repeat business through exceptional customer service and followups.
- Received praise from supervisors for consistently demonstrating exceptional customer service skills.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
Education
High School Diploma -
Robert Townson High School
Raby, NSW11.2013
Skills
- POS Systems Operations
- Assignment Delegation
- Pricing and Markdowns
- Store Opening and Closing
- Shift Scheduling
- Retail Operations
- Mentoring and Coaching
- Employee Motivation
- Leadership and People Management - attract, motivate, coach, and develop team members
- Financial Management - budget, forecast, review financial statements, and manage business metrics
- Communication - communicate, project voice, speak with liaise with management and present
- Business Management - understand strategy, decision-making, workflow, and vital business function
Personal Highlights
- Extremely motivated
- Immense tenacity
- Happy and influential
- Personable and empathetic
- Adaptive
Roles And Responsibilities
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- 7 years on the front end of Woolworths trained as Service Supervisor
- 2018 transferred to BWS and after showing capabilities asked to train as Trainee Assistant Manager
- Celebrated 10 years with the company last year in 2021
Timeline
Warehouse Pick Packing
Viking Cargo Logistics
04.2022 - 07.2024
Assistant Store Manager
BWS (formerly Woolworths)
01.2018 - Current
Customer Service
Woolworths
10.2011 - 01.2018
High School Diploma -
Robert Townson High School
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