Erica Liu
Melbourne,Australia
Summary
Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
All Rounder/FOH Team Member
Podium Expresso Bar
01.2025 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Front of House
Katsubi Greenlane
12.2023 - 02.2024
- Front of house staff in a restaurant-like environment
- Serving customers, adhering to KPIs, suggestive selling, a strong goal set towards increasing sales
Volunteer assistant
CHT Royal Oak
01.2023 - 02.2024
- Company Overview: (Retirement Housing)
- Assisted trained staff and nurses with the care for retired residents
- My role involved assisting in tasks, lending a helping hand
- Also provided entertainment for the residents such as engaging in activities and playing the piano occasionally
- (Retirement Housing)
Retail Assistant
SPCA
01.2023 - 02.2024
- Offered strong customer service skills, keeping customers satisfied
- Used a POS system and adhered to KPIs to meet weekly targets
Front of House & McCafe
McDonald's Britomart
11.2021 - 11.2022
- Front of house staff, serving customers in a fast paced environment
- McCafe position making a variety of beverages
Education
Bachelor of Biomedicine -
12.2027
Cambridge A-Levels -
ACG Parnell
11.2023
Skills
- Customer service
- Time management
- Bilingual
- Communication skills
- Restaurant experience
- Food service
- Retail experience
- Volunteer experience
- Excellent communication
- Calm under pressure
Languages
English
Chinese
Certification
- [State] Driver's License
- RSA (VIC State)
Timeline
All Rounder/FOH Team Member
Podium Expresso Bar
01.2025 - Current
Front of House
Katsubi Greenlane
12.2023 - 02.2024
Volunteer assistant
CHT Royal Oak
01.2023 - 02.2024
Retail Assistant
SPCA
01.2023 - 02.2024
Front of House & McCafe
McDonald's Britomart
11.2021 - 11.2022
Cambridge A-Levels -
ACG Parnell
- [State] Driver's License
- RSA (VIC State)
Bachelor of Biomedicine -
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