Erica Barrett
Frenchville,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am also someone that team can confine in for issues they are having.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Member/Key Holder
Officeworks Rockhampton
09.2017 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted supervisor immediately.
- Participated in training sessions for new employees when needed.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Coordinated with other departments to ensure smooth operations.
- Resolved customer complaints in a timely manner
Apprentice Fitter and Turner
Aurizon
03.2012 - 01.2016
Education
Certificate IV - Indigenous Leadership
Australia Indigenous Leadership Center
02.2025
Certificate II - Indigenous Leadership
Australian Indigenous Leadership Center
05.2023
Certificate III - Business Administration
Austria College
09.2018
Certificate III - Business Management
Austria College
09.2018
Skills
- Clear Communication
- Equipment Operation
- Cash Handling
- Complaint Resolution
- Workplace Safety
- Continuous Development
- Training and Mentoring
- Goal Setting and Achievement
- Collaboration and Teamwork
- Decision-Making Capabilities
Certification
- CPR
- First Aid Certificate
Timeline
Team Member/Key Holder
Officeworks Rockhampton
09.2017 - Current
Apprentice Fitter and Turner
Aurizon
03.2012 - 01.2016
Certificate IV - Indigenous Leadership
Australia Indigenous Leadership Center
Certificate II - Indigenous Leadership
Australian Indigenous Leadership Center
Certificate III - Business Administration
Austria College
Certificate III - Business Management
Austria College
Similar Profiles
Kaylene JohnsonKaylene Johnson
Laborer at The Rockhampton Spastics' Centre, RockhamptonLaborer at The Rockhampton Spastics' Centre, Rockhampton
Isabella CloeteIsabella Cloete
GAP Boarding Supervisor and Teacher Aid at The Rockhampton Grammar SchoolGAP Boarding Supervisor and Teacher Aid at The Rockhampton Grammar School
Aleksandr GrinevitchAleksandr Grinevitch
Project Manager/Senior Investment Advisor at Rockhampton International Au Pty LtdProject Manager/Senior Investment Advisor at Rockhampton International Au Pty Ltd
Makenzey WeirMakenzey Weir
Hotel Duty Manager at Berserker TavernHotel Duty Manager at Berserker Tavern
Johnathan FairweatherJohnathan Fairweather
Venue Manager at Australian Venue CoVenue Manager at Australian Venue Co