Erica Marques
Kingsgrove,NSW
Summary
Friendly and customer-focused professional with strong experience in retail, customer service, and hospitality. Proven ability to deliver excellent shopping experiences, build rapport with customers, and drive sales through personalized service.
Experienced in fast-paced environments, handling POS transactions, maintaining visual merchandising standards, and supporting team operations.
Currently working in international trade, bringing strong organizational and communication skills, while actively seeking to transition into a retail role where I can engage directly with customers and contribute to store success.
Overview
14
14
years of professional experience
Work History
Freight Forwarding & Customer Service
Maptrans Pty Ltd
Sydney, Australia
07.2023 - Current
- Freight Forwarding & Customer Service
- Organise deliveries, coordinate documentation, and ensure smooth logistics operations.
- Manage communication with clients, shipping lines, and suppliers.
- Maintain professional and polite communication with customers daily.
Receptionist
Fiat
São Paulo, Brazil
01.2013 - 04.2014
- Greeted clients and answered calls to facilitate communication with sales team.
- Managed appointment scheduling and responded to showroom enquiries to enhance customer experience.
- Managed front desk operations and maintained a welcoming environment for visitors.
- Answered incoming calls and directed them to appropriate departments promptly.
- Scheduled appointments and coordinated meetings for staff and clients efficiently.
Retail Assistant
Zara - Shopping Mooca
São Paulo, Brazil
02.2012 - 03.2014
- Guided customers in clothing selection and fitting to enhance shopping experience.
- Ensured appealing store presentation and efficiently processed transactions at point-of-sale.
- Achieved strong sales results and built loyal customer relationships.
- Supported customers in retail environment to meet their needs and improve satisfaction.
Education
Diploma - Leadership and Management
ILSC Business College
Australia01-2021
Bachelor - International Trade
Universidade São Judas Tadeu
São Paulo, Brazil12-2014
Skills
- Customer Service & Sales
- Communication & Teamwork
- Problem Solving
- POS Operation & Cash Handling
- Fluent in English & Portuguese
Availability
Available for full-time work, including weekends and public holidays
References
Available upon request
Timeline
Freight Forwarding & Customer Service
Maptrans Pty Ltd
07.2023 - Current
Receptionist
Fiat
01.2013 - 04.2014
Retail Assistant
Zara - Shopping Mooca
02.2012 - 03.2014
Diploma - Leadership and Management
ILSC Business College
Bachelor - International Trade
Universidade São Judas Tadeu