Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Pinto

Truganina,VIC

Summary

Reliable and enthusiastic retail professional with [X] years of experience in fast-paced customer service environments. Skilled in sales, merchandising, and inventory management, with a strong track record of building positive customer relationships and driving store performance. Known for a friendly demeanor, team spirit, and ability to remain calm and efficient under pressure. Committed to delivering excellent customer experiences and contributing to a positive store environment.

Overview

11
11
years of professional experience

Work History

Hair Stylist

Self-Employed
Melbourne South Eastern Suburbs, Victoria
01.2023 - Current
  • Developed relationships with new clients through referrals from existing customers.
  • Recommended products to clients based on their individual needs.
  • Organized scheduling of appointments throughout the day.
  • Educated clients on proper home hair care maintenance techniques.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Hair Stylist

Hair Do by Joey Scandizzo
Cheltenham, Victoria
06.2017 - 12.2022
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Assisted other stylists with busy periods in the salon.
  • Tracked inventory of supplies used for styling services.
  • Upsold additional services when appropriate to increase sales volume.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Greeted customers, answered phones and booked appointments.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.

Sales Assistant

Novo Shoes
DFO Moorabbin , Victoria
04.2014 - 10.2017
  • Operated the POS system for cash, credit, and return transactions.
  • Maintained the sales floor by restocking shelves, stocking merchandise, and creating attractive displays.
  • Handled customer complaints and returns professionally, ensuring high satisfaction.
  • Exceeded monthly sales goals.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Provided excellent customer service in person and over the phone.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.

Education

Certificate - Hair Dressing

Joey Scandizzo Salon
South Yarra, VIC
12-2017

Skills

  • Excellent customer service and interpersonal skills
  • Cash handling and POS system experience
  • Inventory management and restocking
  • Merchandising and product presentation
  • Conflict resolution and problem solving
  • Ability to work in fast-paced environments
  • Strong attention to detail and organization
  • Team collaboration and communication

References

References available upon request.

Timeline

Hair Stylist

Self-Employed
01.2023 - Current

Hair Stylist

Hair Do by Joey Scandizzo
06.2017 - 12.2022

Sales Assistant

Novo Shoes
04.2014 - 10.2017

Certificate - Hair Dressing

Joey Scandizzo Salon

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Erica Pinto