Erica Profilio

Providing extensive one-on-one legal and administrative support to 55 Senior Federal Prosecutors in the criminal litigation and appeals of Fraud, Serious Drugs, Human Exploitation and Counter-Terrorism

• Complex legal research and comprehensive experience in court attendance and process, including contributing to legal discussions and positive outcomes in court proceedings
• Drafting accurate and persuasive legal documents, correspondence and briefs to counsel
• Filing court documents such as indictments, subpoenas, charge certificates and court attendance notices
• Forging and maintaining various legal relations by meticulously managing legal documents and correspondence
• Managing Prosecutors and Executives diaries with upcoming trial and court dates including travel and event organisation
• Witness co-ordination including; drafting summons and subpoenas, liaising with witnesses regarding updates, arranging interpreters, managing witness conferences and travel arrangements for overseas and interstate witnesses
• Safeguarding confidentiality through diligent handling of highly sensitive information and strict adherence to ethical guidelines. This includes many matters with strong public interest
• Registering all outcomes, documents and exhibits tendered during trials on CDPP's case management system
• Maintaining and understanding of public service directives including; knowledge of legal service operations, policies, and procedures
• Extensive rework of documents using Adobe, Bundledocs and other IT software
• Processing all warrants issued in NSW Commonwealth matters
• Facilitate finalisation of matters and reports to externals
• Delivering excellent service levels under pressure while working on complex cases in a fast-paced legal environment

Office Manager and Executive Assistant to Pamela Cominos. (7 maternity contract)

This role provided amazing experience in working in a highly professional Family Law office managing the day-to-day operations with over 160 clients whilst providing high quality support to the Director and 4 Senior Family Solicitors.

• Managing of executive calendars, scheduling meetings, court dates, events, and appointments. Including coordinating travel arrangements (international and domestic) and any upcoming conferences
• Extensive legal support in numerous Family Law matters with various outcomes
• Streamline of executive communication by managing emails, phone calls, scheduling appointments
• Managing all accounts Payable/Receivable. Following up of financial accounts owing and monies required in Trust
• Processing of travel expenses and reimbursements for executive team and senior management group
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment
• Use of various portals (ComCourts, Courts online, Legal aid Portal)
• Office Duties - Faxing, photocopying, filing and mail requirements

After my role at Careers Australia was made redundant, I was headhunted to work alongside Criminal and Family Lawyer, Cassandra Kalpaxis. Working as 2IC to the Director and Principal Solicitor I would oversee the administration and establishment of the company and then the day to day running of the firm. The goal for the company to be set up successfully was 6 months, but this was achieved in 4 and so it was decided an office would be opened in Greece. Alongside the Director, I lived and worked in Greece for 8 months and oversaw the successful opening of that office also.

• Working as the escalated point of contact for clients, managing office departments and staff as appropriate
• Participating in all meetings regarding metrics, reporting and forecasting. This included completing all reporting for following weeks and meeting minutes
• Examining, preparing, and processing a variety of documents, reports, and technical legal documents, e.g., affidavits, complaints, motions, orders, reply, pleadings, and subpoenas
• Management of other departments as appropriate
• Extended to managing Trust and completing all invoicing, account queries and sales enquiries
• Daily use of Justicelink, ComCourts, Legal Aid Grants online and multiple other lawyer portals
• Filing of documents at the relevant courts across Sydney
• Maintaining and managing calendar of active cases including all filing, hearing, and trial dates
• Scheduling of all conferences, interviews and travel. Included arranging travel by preparing itinerary and securing transportation and hotel reservations
• Handling of sensitive information with discretion, maintaining confidentiality of company documents and personnel records

Starting as an outbound telesales agent, I began with the first 11 original agents which in later years grew to 160 agents. For the first six months I never dropped below 150% of target and was training new inductees as the business grew, subsequently I was promoted to a Team Leader. As a Team Leader, I led a high-performing team of 12-18 staff while also recruiting and training another 30 new inductees every six months for over 180 staff

• Building of staff confidence and sales abilities including direct support, mentoring and motivating
• Conducting weekly one-on-ones and call coaching feedback (in real time side-by-sides and in-depth call recordings)
• Call monitoring and compliance scoring
• Reaching above and beyond all KPI's each week
• Implementing a PFP (Past-Future-Present) sales methodology across the Parramatta Call Centre that was then adapted across the Melbourne and Brisbane sites
• Where required, personal demonstration of sales calls and then teaching techniques associated with sales plans as demonstrated
• Performing various coaching techniques with all team members routinely to identify issues within the team and provide feedback as required

Highly professional Personal Assistant to Chris Burgess, CEO of Mailplus located in Walsh Bay, Sydney CBD

• Became a trusted assistant to company president/Executive staff and earned a reputation for producing high-quality work
• Starting as a Personal Assistant I progressed to perform Executive Assistant duties and managed all departments within the large head office
• Personal, domestic, and executive tasks were inclusive of this and required me to be ready always and in all scenarios
• Primary contact for nationwide franchise-operated B2B business support company, serving as the central liaison for all franchisees
• Liaise with all third parties relating to the business; executives, couriers, office maintenance and IT support
• Working with colleagues and external contacts to book travel, accommodation, and all events organisation
• Communication to over 200 franchisee's as well as being responsible for organising any training, uniform or stationary needs
• Assisting in drafting of Franchees legal documents
• Craft and create all social media posts for business pages/accounts
• Handling of all external correspondence, complaints and queries
• Implementing and maintaining office administrative systems and procedures

Concierge front desk, event staff and a tour guide for the Parramatta Area. Starting from work experience whilst in high school which then progressed to full time (I then went down to weekend work only in the year of 2014)

• Worked special events and conducted tours for visitors, showcasing the unique aspects of the region's culture and history
• Assisted travellers in planning customised itineraries, resulting in memorable vacation experiences and positive feedback
• Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors
• Enhanced visitor experiences by providing accurate and engaging information about local attractions and events