Erica Roche
Summary
Professional with strong organizational and administrative skills, ready to contribute effectively in educational environment. Known for fostering team collaboration and flexibility in dynamic settings. Expertise includes student support, event coordination, and office management. Reliable, results-oriented, and adept at problem-solving and communication.
Overview
24
24
years of professional experience
Work History
Pastoral Assistant
St Mary's College
02.2024 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff and students.
- Collaborated with teachers to provide necessary resources for classroom activities, supporting educational goals.
- Streamlined communication between school staff, parents, and students by managing phone calls, emails, and in-person inquiries.
- Managed confidential information with discretion while handling sensitive documents such as student transcripts and personnel files.
- Maintained a welcoming front office environment for visitors through professional customer service skills and maintaining a clean space.
- Supported the school administration with accurate data entry for student enrollment, attendance, and academic performance.
- Assisted in coordinating school events and meetings by scheduling appointments, sending reminders, and preparing necessary materials.
- Covered for Student Services Officer for daily breaks and planned and unplanned absences.
- Answered and responded to student and parent inquiries regarding afterschool activities and school events.
School Officer (Inclusive Learning Unit)
St Mary's College
07.2022 - 02.2024
- Administration - managing correspondence, preparing documentation, printing class material
- Organisational skills - preparing materials for each class, arriving to class early, bringing materials that students may require eg: pens, pencil, scissors, rulers
- Teaching –work with students who need assistance under the supervision of class teacher
Administration Support
Kitchentopia
07.2019 - 07.2022
- Customer service–providing an exceptional level of customer service when managing enquiries and resolving issues.
- Operations - assembling trolleys, applying logos, managing product packaging and measuring and cutting material.
- Inventory management - managing stock levels and completing regular stock-take.
- Accounts management – entering invoices and following up payment.
- Marketing – creating content and uploading onto the business website.
School Officer (Activities)
St Anne’s Catholic Primary School
07.2021 - 12.2021
- Administration - managing correspondence, scheduling appointments, preparing documentation, completing risk assessments
- Organisational skills - booking in activities for students and arriving early to planned activity to set up equipment etc
- Communication –liaising with external stakeholders and parents ensuring all correct information is given
Swimming Teacher
Ramsay Swim
08.2020 - 07.2021
- Teaching - teaching students a range of water safety skills, swimming strokes and water familiarisation.
Administrative Officer
Department of Education
01.2001 - 01.2008
- Customer service - managing incoming enquiries, ensuring a high standard of service.
- Administration - managing correspondence, scheduling appointments, compiling meeting minutes, ordering office equipment, completing petty cash reconciliations, and preparing a range of documentation.
- Database management –utilising business databases and managing electronic records.
Education
Certificate III - Aquatics & Community Recreation
Statement of Attainment - Swimming & Water Safety Teacher
Statement of Attainment - Swimming Teacher of Babies & Toddlers
Statement of Attainment - First Aid & CPR
Skills
- Administration
- Customer service
- Inventory management
- Accounts management
- Communication
- Problem solving
- Organisation
- Microsoft Office
- Suite SAP & HP TRIM
- Emergency preparedness
- Special education
Timeline
Pastoral Assistant
St Mary's College
02.2024 - Current
School Officer (Inclusive Learning Unit)
St Mary's College
07.2022 - 02.2024
School Officer (Activities)
St Anne’s Catholic Primary School
07.2021 - 12.2021
Swimming Teacher
Ramsay Swim
08.2020 - 07.2021
Administration Support
Kitchentopia
07.2019 - 07.2022
Administrative Officer
Department of Education
01.2001 - 01.2008
Certificate III - Aquatics & Community Recreation
Statement of Attainment - Swimming & Water Safety Teacher
Statement of Attainment - Swimming Teacher of Babies & Toddlers
Statement of Attainment - First Aid & CPR
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