Erica Tonkin
Bunbury,WA
Summary
Dynamic Business Owner of Collins Booksellers Bunbury, adept in social media marketing and customer relations. Excelled in building a loyal customer base, enhancing brand visibility, and driving sales through innovative strategies. Skilled in fostering strong community and employee relationships, demonstrating attention to detail and a results-driven approach.
Overview
17
17
years of professional experience
Work History
Business Owner
Collins Booksellers Bunbury
06.2007 - Current
- Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established strong customer relationships through excellent communication and attentive service.
- Participated actively in local community events or organisations as a way to give back while expanding brand visibility and credibility.
- Trained and motivated employees to perform daily business functions.
- Organised and attended author events to promote them and their books to existing and new readers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Payroll Administration
- Purchasing and planning
- Effective leader
- Social media marketing
Additional Information
Active member of Zonta International - Bunbury for 3 years providing support and fundraising for women and girls in the Bunbury and South West region.
P&C Fundraising Coordinator at Our Lady of Mercy Catholic College, Australind responsible for organising events and coordinating volunteers.
Timeline
Business Owner
Collins Booksellers Bunbury
06.2007 - Current
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