Erica Wong
Newington,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
28
28
years of professional experience
Work History
National Administration Manager
Corrosion Control Engineering (Holdings) Pty Ltd
06.2023 - Current
- Responsible for ensuring that the administration processes are efficiently administered throughout the company on a consistent basis
- Building and maintaining relationships with internal and external stakeholders while maintaining a high quality of service and ensuring that agreed-upon deliverables are achieved
- Champion and manage compliance with the use of appropriate technology that the Company may introduce to improve efficiencies.
Engineering Administration Assistant
Corrosion Control Engineering (Holdings) Pty Ltd
03.2021 - 06.2023
- MYOB Key User Representation for Administration Team
- Interface Between MYOB External Consultants and End Users
- Prepare MYOB Management Reports
- Managing Projects in MYOB including Revenue Forecasts
- Prepare and Process Invoicing for Engineering Department
- Follow up Outstanding Invoices.
Accounts Receivables
Exponet Pty Ltd
06.2019 - 03.2020
Home Maker
08.2008 - 06.2019
Head, CRM Clarify Competence Centre
Roche Diagnostics Asia Pacific
07.2004 - 08.2008
- Manage the Clarify Portfolio in the Asia Pacific Region
- Budget Responsibility for Clarify Projects
- Responsible for the Recruitment, Training, Development, Appraisals, Discipline and Behaviour of the CRM Competence Centre
- Ensure Technical Quality, Functionality and Efficiency of the Clarify Application for Roche Diagnostics Affiliates in Asia Pacific Region in Compliance with Divisional, Regional and Global IT Standards.
Team Leader for Sales & Distribution Module
Roche Diagnostics Asia Pacific
01.2003 - 07.2004
- Led the implementation of SAP 4.6C for Asia Pacific with a Hands-On Role in Analyzing Business Requirements and Proposing Technical Solutions
- Configuration, Testing, Planning, Training, and Documentation of the SAP System in Compliance with Divisional, Regional, and Global IT Standards
- Coordination of Data Migration and User Acceptance Testing
- Produce User Manuals, Training Material, Test Scenarios, Test Scripts and Conduct key-user training.
SAP Consultant
Roche Diagnostics Pty Ltd
06.2001 - 12.2002
- Implement SAP 4.6C for the Korea & Australia
- Conduct Requirement Gathering Workshops with a Hands-On Role in Analyzing Business Requirements and Propose Technical Solutions
- Configuration, Testing, Training and Document of the SAP System in Compliance with Divisional, Regional and Global IT Standards
- Data Migration From the Legacy System to the Existing SAP System.
Business Analyst
Pirelli Cables Pty Ltd
08.1998 - 02.2001
- Extensive Investigation Through Close Liaison with Key Users to Produce Impromptu Reports to Meet their Specific Requirements from SAP and BaaN
- Successfully Deployed and Administer Impromptu Web Reports Including Thorough Training Sessions
- Provide Solid On-Going User Support for SAP and BaaN
- Troubleshooting Problems of Local and Remote Users for Hardware and Desktop Applications, Outlook, SAP and BaaN.
Incident Managing
NCR Australia Pty Ltd
05.1997 - 08.1998
Software Support for Great Plains Dynamics
Intellisol Pty Ltd
09.1996 - 02.1997
Sales & Marketing Support
Compucon Pty Ltd
04.1996 - 08.1996
Education
Bachelor of Science – Computing -
University of Western Sydney
01.1995
Higher School Certificate -
Fairfield High School
01.1991
Skills
- Strong Communication Skills and the Ability to Work Effectively in a Team Environment
- Great Analytical & Problem-Solving Skills as an Independent Performer
- Attention to Detail and Professional
- Willingness to Learn
- Solid Organisational and Time Management Skills
- Critical Thinking
- Staff Management
- Project Management
- Technical Support
Personal Information
Nationality: Australian
Hobbies and Interests
Travelling, Yoga, Running, Netball, Gym, Baking and Music
References
Available Upon Request
Timeline
National Administration Manager
Corrosion Control Engineering (Holdings) Pty Ltd
06.2023 - Current
Engineering Administration Assistant
Corrosion Control Engineering (Holdings) Pty Ltd
03.2021 - 06.2023
Accounts Receivables
Exponet Pty Ltd
06.2019 - 03.2020
Home Maker
08.2008 - 06.2019
Head, CRM Clarify Competence Centre
Roche Diagnostics Asia Pacific
07.2004 - 08.2008
Team Leader for Sales & Distribution Module
Roche Diagnostics Asia Pacific
01.2003 - 07.2004
SAP Consultant
Roche Diagnostics Pty Ltd
06.2001 - 12.2002
Business Analyst
Pirelli Cables Pty Ltd
08.1998 - 02.2001
Incident Managing
NCR Australia Pty Ltd
05.1997 - 08.1998
Software Support for Great Plains Dynamics
Intellisol Pty Ltd
09.1996 - 02.1997
Sales & Marketing Support
Compucon Pty Ltd
04.1996 - 08.1996
Bachelor of Science – Computing -
University of Western Sydney
Higher School Certificate -
Fairfield High School
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