Erica Julia Marcilang
Dallas,VIC
Summary
Enthusiastic and customer-focused team member with experience in fast-paced service environments. Passionate about delivering high-quality customer experiences and maintaining beautifully presented spaces. Eager to begin a career in retail with L’Occitane, bringing strong attention to detail, a positive attitude, and a genuine interest in skincare and beauty products.
Overview
4
4
years of professional experience
Work History
Factory Production Worker
Pet Production Development & Services
Broadmeadows, Victoria
08.2023 - 04.2025
- Work with the team to meet daily production targets in a busy environment
- Ensured proper packing of products to meet quality standards
- Assisted with machine operations and packaged products for timely distribution
- Facilitated stock movement using pallet jacks as required
- Follow safety procedures when handling equipment and materials
- Maintained cleanliness of work area during entire shift
Store Team Member
Noodle Box
Campbellfield, Victoria
06.2023 - 09.2024
- Served customers during busy periods while keeping orders accurate
- Collaborated with team to ensure seamless service delivery
- Restocked ingredients and supplies to support daily operations
- Helped prepare food and kept the kitchen clean and organized
- Assisted with general cleaning and closing tasks
Process Worker
Everfresh Confectionery
Coolaroo, VIC
11.2021 - 06.2022
- Worked on the production line helping with chocolate products
- Weighed items before packing to make sure they were correct
- Helped operate machines during production when needed
- Packed products and stacked them onto pallets for dispatch
- Followed hygiene and food safety rules at all times
- Worked with the team to get everything done for the day
- Kept the area clean and organized during and after shifts
Production Worker
Della Rosa Fresh Foods
Campbellfield, VIC
09.2021 - 11.2021
- Worked with the team to keep the line running smoothly during busy shifts
- Followed hygiene and safety rules, including wearing proper cleanroom clothing
- Packed finished products, applied labels, and folded boxes
- Added toppings to pizzas on the production line
- Helped make small improvements to how tasks were done to save time
BOH Team Member
NENE Chicken
Coolaroo, VIC
06.2021 - 10.2021
- Prepared fried chicken, burgers, and wraps to meet high demand during busy shifts
- Prepared chicken batter, coleslaw, and cut vegetables for daily use
- Made sure food was cooked properly and ready on time
- Maintained cleanliness of kitchen and equipment to ensure food safety and hygiene
- Helped with stock, including restocking ingredients when needed
- Worked with the team to keep things running smoothly
Education
Certificate III - Pathology
Kangan Institute
Essendon, VICHigh School Diploma -
Hume Central Secondary College
Broadmeadows, VICSkills
Customer Service Excellence – Friendly, approachable, and able to deliver positive service experiences
Teamwork & Collaboration – Works well with others to achieve shared goals in fast-paced environments
Fast-Paced Work Efficiency – Maintains speed and accuracy during busy periods
Food Preparation & Kitchen Support – Assists with food handling while following safety standards
Production & Packaging Support – Supports daily operations to meet targets and deadlines
Workplace Safety & Hygiene – Follows procedures to maintain a clean and safe environment
Stock Handling & Organization – Keeps work areas organized and supports inventory tasks
Adaptability & Quick Learning – Learns new tasks quickly and adjusts to different roles easily
References
Available upon request.
Timeline
Factory Production Worker
Pet Production Development & Services
08.2023 - 04.2025
Store Team Member
Noodle Box
06.2023 - 09.2024
Process Worker
Everfresh Confectionery
11.2021 - 06.2022
Production Worker
Della Rosa Fresh Foods
09.2021 - 11.2021
BOH Team Member
NENE Chicken
06.2021 - 10.2021
Certificate III - Pathology
Kangan Institute
High School Diploma -
Hume Central Secondary College