Eric (Bolun) Cui
Chadstone,VIC
Summary
Results-driven Digital Transformation & IT Leader with extensive experience in enterprise technology, AI-driven automation, and data analytics. Proven ability to optimise IT ecosystems, drive innovation, and enhance operational efficiency. Successfully led large-scale platform integrations, AI adoption, and business intelligence strategies, achieving cost savings, streamlined workflows, and improved compliance. Strong expertise in IT strategy, governance, and business continuity, aligning technology with business objectives. A dynamic leader who builds high-performing teams and fosters a culture of innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Innovation & Analytics Manager
CareChoice
Mulgrave, VIC
07.2023 - Current
- Oversaw the IT and Analytics functions of the business, managing multiple enterprise platforms, including Salesforce, telephony systems, data analytics infrastructure, and other critical business applications. Led digital transformation initiatives that improved operational efficiency, reducing manual workloads by 40% - 90% and enhancing data accuracy. Optimised platform integrations, streamlining workflows across departments, which resulted in a 30% increase in reporting speed and a 50% reduction in IT-related service requests. Collaborated with internal stakeholders to align IT and analytics strategies with business objectives, driving innovation and continuous improvement.
- Led the successful transition from separate HRIS and recruitment systems to a unified platform, reducing costs by 20% and eliminating process gaps through seamless system integration. Streamlined workflows by automating reference and background checks, reducing manual effort and errors while improving compliance. Utilised ClickUp for project management, ensuring an on-time go-live and driving continuous improvement post-implementation. Developed a comprehensive transition strategy by mapping system functions, resulting in a smooth and successful implementation. The transformation significantly enhanced user experience, with high adoption and positive feedback from stakeholders.
- Actively explored and analysed AI tools in the market, leading the establishment of the company’s AI strategy with a strong focus on security and compliance. Worked closely with Salesforce to implement AgentForce (Einstein AI), enhancing operational efficiency and automation. Collaborated with the legal team to develop AI policies, ensuring responsible AI adoption aligned with regulatory and ethical standards.
- Introduced AI-powered call summaries integrated with Salesforce to establish a single source of truth, enhancing transparency in communications. Improved data accuracy and accessibility while laying the groundwork for future Generative AI applications, enabling more advanced contextual insights and automation.
- Collaborated closely with the sales team to revamp the sales process, ensuring all leads were captured from multiple channels and accurately mapped to existing contacts in Salesforce. Implemented automation and process optimisations that reduced sales-related administrative work by 50%, enabling the team to focus more on sales and client engagement. Enhanced data accuracy and lead management, improving conversion rates and overall sales efficiency.
- Designed, developed, and implemented a comprehensive Business Continuity Plan (BCP) to ensure uninterrupted operations in the event of prolonged system downtime. Established contingency measures and failover strategies for key platforms, significantly enhancing the organisation’s resilience and ability to maintain critical functions during crises. Strengthened risk mitigation and response capabilities, ensuring minimal disruption to business operations.
- Designed and implemented system automation for verifying service assignments during scheduling, ensuring compliance and significantly reducing errors by up to 98%. Streamlined the process, eliminating manual checks and saving the team approximately 2 FTE days per fortnight. Integrated worker skills, availability, and overtime mapping to optimise rostering, increasing efficiency by at least 30% while ensuring alignment with client requirements and business objectives. Enhanced overall workforce management and operational effectiveness.
Acting Head of IT
CareChoice
Mulgrave, VIC
02.2023 - 07.2023
- Conducted a comprehensive review of all IT assets and projects, identifying inefficiencies and underutilised resources. Initiated strategic cost-saving measures by optimising IT platforms, integrating redundant systems, and replacing outdated platforms with more advanced solutions. These efforts resulted in annual savings of over $150K in platform subscriptions while maintaining operational effectiveness and enhancing overall system efficiency.
- Led the evaluation and transition of the company's telephony system by exploring multiple providers, conducting demonstrations, and developing business cases. Engaged and managed internal stakeholders to ensure alignment and successful adoption. Implemented a new telephony solution at 50% of the previous cost while integrating with Salesforce and Microsoft Active Directory. Managed the project end-to-end, ensuring an on-time, 100% successful go-live.
- Managed multiple IT vendors and platforms to ensure timely delivery of products and services. Negotiated contracts to secure highly competitive pricing, optimising cost efficiency for the company. Fostered strong relationships with both internal stakeholders and external partners, ensuring smooth collaboration and long-term strategic alignment.
- Led and mentored cross-functional IT teams, fostering a collaborative and high-performance culture. Provided guidance on technical and business skills, enhancing team members' problem-solving abilities and stakeholder engagement. Empowered individuals through coaching and career development initiatives, resulting in improved efficiency, stronger technical capabilities, and better alignment with business objectives.
Data Visualisation Specialist
CareChoice
Mulgrave, VIC
05.2022 - 01.2023
- Supported the business in transitioning from a legacy system to Salesforce by cleansing, formatting, and migrating large volumes of data across multiple Salesforce modules. Ensured data integrity and consistency, reducing manual effort by at least 30 FTE days and improving overall system adoption. This contributed to the project's successful on-time go-live without failures.
- Developed over 20 dashboards and reports for various business units, enhancing data accessibility and decision-making. Proactively initiated the design and implementation of a predictive model based on SCHADS Award data to optimise workforce costs, reducing employee overtime expenditure by over $1.5 million in two years. Additionally, built a rostering assistance tool that factors in availability, qualifications, location, gender, and rostered hours, leading to a 50% reduction in job offer rejections and improved operational efficiency.
- Collaborated with cross-functional teams across the organisation to gather business requirements, conduct stakeholder interviews, and identify key pain points. Translated business needs into technical specifications by writing user stories and defining data requirements, enabling the development of actionable reports and dashboards. Facilitated the end-to-end implementation of data-driven solutions, ensuring alignment with operational goals and decision-making needs.
- Revamped the company’s legacy reporting infrastructure by designing and implementing an automated ETL pipeline using Azure Synapse Analytics, Azure Data Lake, and Data Factory. Replaced flat files and manual processes with a scalable data ingestion, backup, and reporting solution, reducing data loss risks, improving data reusability, and accelerating dashboard/report development by up to 80%.
- Coached and trained the company’s data analyst to enhance technical proficiency, interpersonal skills, and user-oriented thinking. This development enabled a deeper understanding of end-user needs, resulting in higher-quality analytical outputs and improved business support.
DATA & BI LEAD
WIPRO TECHNOLOGY
Melbourne, VIC
11.2021 - 05.2022
- Led the development of multiple reports aligned with government department design standards, supporting strategic planning and decision-making. Designed and implemented geospatial visualisations using tools such as ArcGIS and Icon Map, enhancing data interpretation for stakeholders.
- Developed and optimised complex DAX queries to meet client-specific requirements, enabling multi-level data analysis and insightful performance indicators. Engaged with clients daily in an agile environment, ensuring continuous collaboration and iterative improvements to enhance user experience and product effectiveness.
- Designed and established robust data pipelines using SSIS and Azure Data Factory, ensuring seamless data integration and processing. Streamlined workflows and optimised data management processes, improving efficiency and accuracy in reporting.
O365 Developer
Wipro Technology
Melbourne, VIC
06.2021 - 09.2021
- Managed and executed SharePoint migrations across tenant accounts, overseeing the seamless transfer of large volumes of sites and data using ShareGate and PowerShell automation. Ensured minimal disruption to business operations while optimising system performance and accessibility.
- Collaborated closely with stakeholders, providing regular updates and ensuring alignment with project objectives to achieve successful outcomes. Responded to ad-hoc migration requests efficiently, delivering rapid resolutions and maintaining a high level of customer satisfaction.
- Administered and maintained Azure Active Directory (Azure AD) to ensure proper access control and governance across O365 products. Proactively addressed system access and security concerns, ensuring compliance with organisational policies and industry standards.
BI Developer / Data Analyst
Victoria University
Footscray, VIC
07.2019 - 06.2021
- Played a key role in Victoria University’s transition to cloud-based BI services, developing reports and dashboards using Power BI and Oracle Analytics Cloud Service (OACS) to provide actionable insights for academics and senior management. Successfully onboarded over 100 BI dashboards across Power BI, Tableau, and OACS within a limited timeframe, significantly improving reporting accessibility and efficiency.
- Partnered with key stakeholders across departments to gather business requirements, ensuring data visualisation and migration strategies aligned with decision-making needs. Standardised data loading and pipeline processes, reducing turnaround time by at least 80% and improving overall reporting efficiency.
- Worked closely with the Chief Data Scientist to predict student disengagement using machine learning models built in SPSS Modeller and Power BI. Co-developed predictive analytics solutions that increased student retention rates, saving the university millions of dollars in lost tuition revenue.
- Designed, built, tested, and documented ETL processes and automated reporting workflows, significantly reducing manual workload for analysts and business users. Streamlined data ingestion and transformation using Azure Data Factory and Synapse Analytics, optimising data integration from relational databases.
- Led the migration of on-premise Oracle data servers to Azure, enhancing data accessibility and performance. Implemented cloud-based data warehousing on Azure, ensuring scalable and efficient storage solutions for analytical services.
- Drove the university’s BI modernisation by initiating the transition from OBIEE to Power BI and Tableau, enhancing reporting flexibility and usability. Introduced and implemented SSO integration with Azure Active Directory for Microsoft SaaS products, including SharePoint and Power BI, ensuring seamless and secure access for users.
- Led and facilitated quarterly Tableau learning seminars, sharing expertise in data manipulation, analysis, and reporting to enhance team capabilities. Provided training and mentorship to analysts, fostering a culture of data-driven decision-making within the university.
- Played a key role in planning the cutover strategy, ensuring a smooth transformation by effectively communicating and coordinating with stakeholders. Maintained and optimised the university’s Azure-based data infrastructure, improving scalability, security, and overall system performance.
Data Analyst / Engineer
Monash University (Projects)
Melbourne, VIC
07.2017 - 06.2019
- Designed and implemented modern data solutions using Azure PaaS services to support advanced data visualisation, enabling stakeholders to derive meaningful insights.
- Analysed existing production applications and assessed the impact of new implementations on business processes, ensuring seamless system integration.
- Developed ETL/ELT pipelines using Azure Data Factory and Azure Data Lake Analytics, streamlining data ingestion across multiple Azure services, including Azure Data Lake, Azure Storage, Azure SQL, and Azure Synapse Analytics.
- Created and maintained numerous Power BI dashboards, catering to diverse user groups in an agile development environment, improving data accessibility and reporting efficiency.
- Built and optimised data pipelines in Azure Data Factory, integrating multiple data sources such as Azure SQL, Blob Storage, and Azure SQL Data Warehouse to enable efficient data flow and processing.
BI & Data Specialist
VY Tech
Melbourne, VIC
07.2017 - 06.2019
- Developed and optimised SSIS packages to extract, transform, and load data from multiple sources, ensuring seamless data integration and processing.
- Collaborated with over 20 clients and business users to define reporting requirements and implement data storage solutions that enhanced decision-making and operational efficiency.
- Conducted data quality analysis using advanced SQL techniques, performing count validation, dimensional analysis, statistical assessments, and data quality validation during data migration to ensure accuracy and consistency.
- Designed and developed multiple Power BI visualisations and reports, receiving A+ feedback from clients for delivering insightful and user-friendly analytics.
- Implemented Power BI gateways to connect various data sources, scheduling automated data refreshes to meet diverse business requirements and ensure real-time reporting.
- Established row-level security in Power BI and managed Azure Active Directory (Azure AD) permissions, ensuring controlled access to sensitive data based on user roles.
System Analyst
Ernst & Young
ShangHai, ShangHai
10.2018 - 01.2019
- Conducted annual IT audits and compliance assessments for two US-listed companies, ensuring adherence to regulatory standards and industry best practices.
- Interviewed key stakeholders to evaluate business processes, IT compliance, data storage, and digital security. Provided recommendations to strengthen system controls and mitigate risks.
- Assessed IT governance and security frameworks, reviewing control points and documenting findings in detailed audit reports to support compliance decisions.
- Extracted and analysed data using SQL queries to validate system integrity, randomly inspecting processes and controls to ensure compliance with industry standards.
Education
Master of Information System Management - IT
Monash University
Caulfield, VIC07-2019
Bachelor of Business - Logistics And Supply Chain Management
RMIT University
Melbourne, VIC06-2017
Skills
- Data analytics
- Salesforce
- AI strategy
- Team leadership
- Risk management
- Predictive modeling
- SQL programming
- Continuous improvement
- Business intelligence
- Project management
- Regulatory compliance
- Process automation
Certification
- Azure Data Engineer Associate
- Microsoft Data Analyst Associate
- Tableau Desktop Specialist
Languages
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Digital Innovation & Analytics Manager
CareChoice
07.2023 - Current
Acting Head of IT
CareChoice
02.2023 - 07.2023
Data Visualisation Specialist
CareChoice
05.2022 - 01.2023
DATA & BI LEAD
WIPRO TECHNOLOGY
11.2021 - 05.2022
O365 Developer
Wipro Technology
06.2021 - 09.2021
BI Developer / Data Analyst
Victoria University
07.2019 - 06.2021
System Analyst
Ernst & Young
10.2018 - 01.2019
Data Analyst / Engineer
Monash University (Projects)
07.2017 - 06.2019
BI & Data Specialist
VY Tech
07.2017 - 06.2019
Master of Information System Management - IT
Monash University
Bachelor of Business - Logistics And Supply Chain Management
RMIT University
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