Summary
Overview
Work History
Education
Skills
Expectedgraduation
Languages
References
Timeline
Generic

Erick Ramadhani

Melbourne,Australia

Summary

I am highly motivated and experienced in Customer Service/call center with exceptional service and technical support skills. I have skills in resolving issues and complaints quickly and efficiently, while providing a positive customer experience. I have strong organizational and problem-solving skills, and i am able to multi-task and handle a high volume of customers/calls.

Overview

9
9
years of professional experience

Work History

DELIVERY DRIVER

Ipantry
Melbourne, Victoria
03.2024 - 08.2024
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
  • Checked delivery addresses and verified correct package delivery
  • Managed multiple tasks simultaneously while delivering goods within specified time frames
  • Maintained set routes and schedules to meet customer expectations
  • Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
  • Contacted customers prior to delivery to confirm and coordinate delivery times
  • Confirmed all packages were properly labeled

CALL CENTER AGENT

Probe
Melbourne, Victoria
04.2022 - 08.2023
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
  • Employed active listening skills to accurately assess customer needs and provide appropriate solutions
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
  • Utilized computer systems, databases, and other resources to research customer inquiries and respond appropriately
  • Resolved escalated customer complaints in a calm and diplomatic manner while ensuring that all commitments were met

TEAM MEMBER

Cotton On
Melbourne, Victoria
03.2019 - 08.2019
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Greeted customers and answered questions regarding products and promotions
  • Arrived on time for shifts and adhered to company dress code guidelines

TEAM MEMBER

Mcdonald's
Melbourne, Victoria
05.2015 - 11.2015
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
  • Greeted customers and answered questions regarding products and promotions
  • Provided support to team members to ensure all goals were met in a timely manner

Education

CERT III IN RETAIL MANAGEMENT -

Homie Store
Fitzroy
12.2023

CERT II IN BUILDING AND CONSTRUCTION -

Gordon Tafe
Hoppers Crossing
09.2017

Skills

  • Data Entry
  • Quality Control
  • Data Gathering
  • Account Maintenance
  • Inbound Customer Calls
  • Quality Assurance
  • Call Center Operations
  • Trained in Salesforce
  • Complaint Handling
  • Customer Assistance
  • Product Knowledge
  • Honest and Dependable
  • Adaptable and Flexible
  • Team Leadership
  • Attention to Detail
  • Staff Support
  • Reliable and Responsible
  • Building Customer Loyalty
  • Customer Service

Expectedgraduation

12/01/23

Languages

SWAHILI, Conversational

References

References available upon request

Timeline

DELIVERY DRIVER

Ipantry
03.2024 - 08.2024

CALL CENTER AGENT

Probe
04.2022 - 08.2023

TEAM MEMBER

Cotton On
03.2019 - 08.2019

TEAM MEMBER

Mcdonald's
05.2015 - 11.2015

CERT III IN RETAIL MANAGEMENT -

Homie Store

CERT II IN BUILDING AND CONSTRUCTION -

Gordon Tafe

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Erick Ramadhani