Ericka Phoa
Noble Park
Summary
I am a current university student looking for opportunities to expand my experience and grow within the professional landscape – I have fueled my passion for helping others through volunteering and leadership roles, adapting to a large range of obligations and garnering experience in highly diverse environments, that have provided me with a vast array of skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ENGLISH AND LITERATURE TUTOR
Self Employed
01.2020 - 01.2024
- Provided one-on-one tutoring sessions to approximately 15+ students, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- I have effective communication skills and a passion for continued professional development
- Organising lessons beforehand, marking and giving feedback
- Providing ongoing weekly lessons and helped maintain academic scores averaging over 90% consistently
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
PERSONAL ASSISTANT
JEFFERY LEVINE LAW BARRISTER
01.2022 - 12.2023
- Organisation of files, legal documents, diaries and appointments, researching and finding law cases for the courtroom demonstrates I am efficient, highly organised and thorough with documents, receipts, dates and times
- Working with people in the legal department and interacting with members demonstrates I can work well and efficiently with different types of people and get along well them
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interpreting the needs of others first, in my position as a legal assistant I had coffee ready beforehand I always arrived early, I stayed back late in the office when I had to undertake research in the law library alone, I made sure documents were always emailed and saved onto a USB
VOLUNTEER TUTOR - VCE DISADVANTAGED STUDENTS
01.2022 - 12.2022
- Fortnightly zoom lessons and ongoing support, marking and reteaching the content in a way that is good for them
- Go to the aforementioned {english and literature tutor}
SALES ASSISTANT AND PUBLIC RELATIONS PROMOTER
GOTCHA PHOTOGRAPHY STUDIO
12.2021 - 11.2022
- Sales assistant – customer service including working at the register and greeting and assisting customers to get ready with the photoshoot
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Bachelor of Arts - Major Literary Studies And Minor Journalism
Monash University
Clayton, VIC06-2026
Bachelor of Occupational Therapy (Honours) -
Monash University
Clayton, VIC02.2022
Skills
- Friendly
- Strong work ethic
- Time management
- Strong communication skills
- Creative thinking capacity
- Strong problem solver
- Valid Driver's license
- Multitasking and organization
- Time management expertise
- Dedicated team player
Accomplishments
- Aspire Scholarship Monash University
- Bursary winner in the Science Talent Search
- Demonstration of Ace Values Scholarship
Certification
- First Aid Certification
- VIC Driver's License
Languages
English
Native or Bilingual
Chinese
Timeline
PERSONAL ASSISTANT
JEFFERY LEVINE LAW BARRISTER
01.2022 - 12.2023
VOLUNTEER TUTOR - VCE DISADVANTAGED STUDENTS
01.2022 - 12.2022
SALES ASSISTANT AND PUBLIC RELATIONS PROMOTER
GOTCHA PHOTOGRAPHY STUDIO
12.2021 - 11.2022
ENGLISH AND LITERATURE TUTOR
Self Employed
01.2020 - 01.2024
Bachelor of Arts - Major Literary Studies And Minor Journalism
Monash University
Bachelor of Occupational Therapy (Honours) -
Monash University
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