ERICKA NAVARRO
Gilgandra
Summary
To be a part of a reputed organization which provides a steady career growth along with job satisfaction, challenges and give value contribution in the success of organization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Disability Support Worker
Orana Living
Gilgandra, NSW
02.2025 - Current
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept accurate records for client files and handled related paperwork.
Territory Account Manager
Globe Telecom
BGC Taguig City, Metro Manila
01.2017 - 07.2024
- Responsible for identifying and pursuing new sales leads, nurturing relationships with existing customers, and achieving monthly sales targets.
- Worked with internal product management teams, after sales support and trade marketing to meet and exceed customer expectations.
- Closed key territory accounts by meeting with customers and providing value propositions focused on new telco products and services.
- Built relationships with key decision-makers to increase business volume with existing accounts and new accounts.
- Developed and presented talks on available products and services that could meet current business needs.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory.
Account Executive
Goodrich Global Trading LLC
Dubai, UAE
03.2014 - 02.2016
- Company Overview: Company Overview: Dubai, UAE
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Meeting client to discuss and present our product especially when there are launches of new product
- Specification of product to prospect clients i.e Contactors, design consultants, interior designer and architects
- Coordinating with the interior design consultant and contractor from design concept to tender stage
- Negotiating with clients, making sure deadlines are met
- Consistently exceed monthly sales quotas by pursuing leads and expanding the project pipeline
- Provide professional after-sales support to enhance the customers' dedication
- Response to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation
Service Billing Officer
Toyota Alabang Incorporated
03.2013 - 01.2014
- Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
- Streamlined the billing process for increased efficiency through implementing electronic invoicing systems.
- Improved client satisfaction levels by providing prompt responses to inquiries related to billing issues or errors.
- Process final amount clients need to pay for the service provided
- Responsible on filling daily billing service report
- Responsible on encoding all receipt details to system
- Responsible on releasing gate pass to clients after settling bills
- Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
Service Receptionist
Toyota Alabang Incorporated
09.2012 - 03.2013
- Welcoming clients by greeting them
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Resolved customer issues promptly, resulting in increased client satisfaction rates.
- Supported sales team members by providing information about available products and services upon customers'' request.
- Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
- Facilitated prompt resolution of customer complaints, consistently demonstrating professionalism during challenging situations.
- Maintains safe and clean reception area by complying with procedures, rules and regulations
- Responsible on securing temporary gate pass for the clients who just inquired regarding services
Cashier / Teller
PAGCOR
05.2012 - 11.2012
- Prepare the point of sale (POS) and correctly process the corresponding transactions (load, reload and redemption) of the players
- Regularly monitor and check the cash box to ensure that the cash kept in the site tallies with amount indicate on the daily sales report (DSR)
- Update (DSR) if necessary
- Call customer service in case of circumstances
- Request a collection of gross hold
- Pick up for deposit, emergency replenishment and other cash related events/problems
Nokia Academy Demonstrator
Nokia Philippines
09.2009 - 09.2010
- Activate Nokia Services
- Give information to clients regarding Nokia products and services
- Responsible on doing daily sales report
- Attending monthly meeting regarding monthly sales of Nokia store
- Attending weekly training for new release Nokia
Account Management Specialist
Globelines Payments and Services
10.2008 - 08.2009
- Process business and residential application
- Monitor and follow up repair and installation of Globelines internet connection
- Give information to subscribe regarding Globelines product and services
- Coordinate with Globelines contractors regarding availability of cabinet for wired internet connection
Education
B.S - Psychology
Adamson University
03.2008
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San Roque Catholic School
03.2004
Skills
- Adaptability
- Customer Service
- Interpersonal communication
- Time Management
- Active Listening
- Relationship building
- Multitasking Abilities
- Critical thinking
Timeline
Disability Support Worker
Orana Living
02.2025 - Current
Territory Account Manager
Globe Telecom
01.2017 - 07.2024
Account Executive
Goodrich Global Trading LLC
03.2014 - 02.2016
Service Billing Officer
Toyota Alabang Incorporated
03.2013 - 01.2014
Service Receptionist
Toyota Alabang Incorporated
09.2012 - 03.2013
Cashier / Teller
PAGCOR
05.2012 - 11.2012
Nokia Academy Demonstrator
Nokia Philippines
09.2009 - 09.2010
Account Management Specialist
Globelines Payments and Services
10.2008 - 08.2009
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San Roque Catholic School
B.S - Psychology
Adamson University
Personal Information
- Available: Immediate
- Age: 37
- Date of Birth: 1987-12-02
- Marital Status: Married